Epic Credential Trainer

Salinas Valley Memorial Healthcare System • Salinas, CA

111d • $33 - $41

About The Position

Under the direction of the Epic Application Manager, the Epic Credential Trainer (CT) works with Principal Trainers, Epic Analysts, and department leadership to develop and maintain clinical workflow standards and training materials that align with the mission and values of Salinas Valley Health. The Epic CT is responsible for delivering Electronic Health Record (EHR) end-user training for physicians, advance practice providers, clinical and administrative support staff and the clinical management team. Epic CTs work with operational champions to understand current workflow and how it will translate into the Epic EHR system. The Epic CT is the first point of contact for operational users and is responsible for troubleshooting end user technical and EHR software issues, as well as EHR optimization requests. The individual is also responsible to provide Epic go-live support, known as At-The-Elbow support (ATE), during EHR/project implementations.

Requirements

• High School Diploma or GED required.
• Two (2) years' experience using Epic (Electronic Health Record) preferred.
• Two (2) years' experience within a healthcare related clinical environment preferred.
• Understanding of the supporting activities in clinical services, ancillary departments, financial services, medical records, utilization review, quality assurance, the admitting/registration functions, and billing and collections preferred.
• Salinas Valley Health Credential Trainer certification required in assigned application.
• Healthcare licensure or certification preferred.

Responsibilities

• Analyze the requirements of the Medical Center and/or ambulatory Medical Group and ensure current EHR design/build workflows meet operational goals.
• Assist Principal Trainers (PTs) in developing clear, concise and effective training materials including classroom handouts, presentations and workflow guides.
• Assist PTs create role-based training content for all levels, including management, providers and frontline staff.
• Deliver 'front-of-the-classroom' training, presenting information verbally and in writing in a clear, professional, and easily understandable manner.
• Evaluate and assess end-user competencies at the end of each training session.
• Prepare training lessons, printing materials, and set up the training room and environment prior to each training session.
• Maintain consistent and reliable training schedules to ensure efficient onboarding of new staff.
• Following up with trainees after training to offer additional support and assistance.
• Provide 'At-The-Elbow' support during Epic EHR implementations for application or system-wide projects.
• Serve as the primary educator and support Analyst, troubleshooting issues promptly.
• Serve as the liaison between Epic Analysts/IT department and end user for technical or software-related issues.
• Regularly round on end-users throughout the health system to offer advanced training and workflow tips.
• Responds timely to Help Desk requests and other team inquiries.
• Collaborates with other Epic Credentialed Trainers to assist with tasks based on workload or needs.
• Proactively engage in quarterly Epic updates, draft proposals for workflow changes.
• Assist in building and testing training environments, providing support, and troubleshooting issues.
• Leverage Epic tools like Signal and Pulse to identify areas where additional training is needed.
• Work independently, with minimal supervision, by effectively managing projects, prioritizing tasks, and meeting project deadlines.
• Participate in status meetings hosted by the training team and their respective application teams.
• Ensure that all deliverables are approved by Principal Trainers and other key members of the project team.
• Demonstrate strong customer service skills, with a focus on following through to resolve issues effectively.
• Perform other duties as assigned.

Benefits

• Hourly rate for this position is $33.26 - $41.58.
• Work Shift: Day Shift.
• FTE: 1.0.
• Scheduled Hours: 40.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees