Epic Clinical Documentation Application Support Analyst

Shyft6 • Maitland, FL

48d • Remote

About The Position

We are seeking an experienced Epic Inpatient Clinical Documentation (Clin Doc) Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract focused heavily on break/fix ticket support, stabilization of inpatient documentation workflows, and ensuring clinicians can document safely and efficiently from day one. The consultant will work in a fast-paced, high-volume ticketing environment and must be comfortable participating in an on-call rotation during the go-live window to support 24/7 inpatient operations.

Requirements

• Epic Clin Doc (Inpatient Clinical Documentation) certification/accreditation or demonstrable equivalent experience with recent hands-on support.
• 2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on clinical documentation.
• At least one recent Epic go-live or major upgrade supporting inpatient documentation workflows.
• Strong understanding of inpatient clinical workflows, including:
• Admission, rounding, and discharge documentation
• Nursing flowsheets and provider notes
• Interdisciplinary documentation and communication
• Proven experience delivering break/fix support in a hospital or large health system setting.
• Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell).
• Excellent analytical and problem-solving skills, with attention to detail and patient-safety impact.
• Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat).
• Ability and willingness to work a flexible schedule and participate in an on-call rotation during go-live and stabilization.

Nice To Haves

• Experience supporting large, multi-hospital health systems on Epic Inpatient.
• Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing-sensitive indicators.
• Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes.
• Prior work creating training materials, tip sheets, and quick reference guides for clinical staff.

Responsibilities

• Provide day-to-day break/fix application support for Epic Inpatient Clinical Documentation during and after go-live.
• Triage, analyze, and resolve incidents and service requests related to:
• Provider and nursing documentation
• Flowsheets and documentation rows/rows groups
• Notes, SmartTexts, SmartPhrases, SmartLinks, and SmartForms
• Admission, transfer, and discharge documentation workflows
• Work within the organization’s ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner.
• Collaborate closely with physicians, nurses, advanced practice providers, and ancillary staff to understand issues, reproduce problems, and validate fixes.
• Perform root cause analysis and implement durable solutions, minimizing repeat tickets.
• Maintain and optimize Clin Doc build, such as:
• Flowsheet templates and profiles
• Note types, templates, and documentation tools
• Care plans, problem lists, and documentation-related BPAs or decision support
• Coordinate with other application teams (e.g., Inpatient Orders, Procedure Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to support integrated workflows.
• Participate in on-call rotations (evenings, nights, and/or weekends as needed) during the go-live period and early stabilization.
• Adhere to established change management and governance processes for all build changes.
• Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees