Epic Client Systems Administrator (ECSA)

Prominence Advisors

95d

About The Position

Prominence Advisors is actively seeking an Epic Client Systems Administrator (ECSA) to join their team. The Epic Client Systems Administrator (ECSA) is responsible for the installation, configuration, maintenance, and support of Epic client applications and infrastructure. This role ensures that end users can securely and efficiently access Epic environments across desktops, mobile devices, and virtual platforms. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine. At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients.

Requirements

• Epic Client Systems Administrator certification
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience supporting Epic client applications and infrastructure.
• Familiarity with Windows Server administration, Active Directory, and Group Policy.
• Experience with Citrix, VMware, or similar virtualization technologies.
• Strong troubleshooting skills for application and system performance issues.
• Understanding of networking fundamentals, including DNS, DHCP, and load balancing.

Nice To Haves

• Experience with healthcare IT systems and workflows.
• Knowledge of scripting and automation (PowerShell, VBScript, etc.).
• Prior experience in large enterprise environments with 24/7 clinical operations.

Responsibilities

• Install, configure, and manage Epic Hyperspace, Epic-specific print services, Interconnect, and related client system components.
• Monitor and maintain system performance, availability, and security of Epic applications.
• Support Citrix, VMware, or other virtual delivery platforms used to provide Epic access.
• Troubleshoot and resolve issues related to Epic client applications, end user access, and environment stability.
• Collaborate with technical teams, application analysts, and vendors to support upgrades, patches, and new releases.
• Create and maintain system documentation, standard operating procedures, and configuration records.
• Manage and maintain Epic print services, including deployment and troubleshooting of printers within Epic.
• Participate in disaster recovery planning and testing.
• Provide on-call support as needed for production issues.
• Ensure compliance with organizational policies, industry standards, and security requirements.

Benefits

• Competitive Salaried and Hybrid Compensation Plans
• Health Care Plan (Medical, HSAs, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Dependent & Health Savings Accounts
• Short Term & Long Term Disability
• Paid Time Off (Vacation/Sick & Public Holidays)
• Training & Development Fund
• Technology Stipends (for Qualifying Roles)
• Work From Home
• Charitable Giving to Causes You Believe In

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees