Epic‑Certified EHR Systems Analyst II (Willow Inpatient)

Adventist Health•Roseville, CA

7h•Remote

About The Position

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, Adventist Health unveiled its WELL-certified campus, a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire their best work. Adventist Health Roseville is seeking an Epic‑Certified EHR Systems Analyst II for a full‑time, day‑shift position. This is a remote role with up to 25% travel, as needed. An active Epic Willow Inpatient certification is required, along with end‑to‑end implementation experience. A clinical background is strongly preferred. The role involves performing various duties relating to information systems applications including the design, build, implementation, support, and testing of computer software and related processes. The analyst works with project and support teams to ensure appropriate development, training, support, and evaluation of major computer applications.

Requirements

Associate's/Technical Degree or equivalent combination of education/related experience: Required
Three healthcare IT application/technical experience or equivalent: Required
Epic Certification/Accreditation in area of responsibility: Required
Active Epic Willow Inpatient certification
End‑to‑end implementation experience

Nice To Haves

Bachelor’s Degree or equivalent combination of education/related experience: Preferred
Two years’ applicable Epic application experience: Preferred
A clinical background is strongly preferred.

Responsibilities

Maintains moderately complex system software utilizing established standards and departmental protocols, to meet user requests/specifications.
Evaluates user requests for special enhancements to system software.
Works with customers to gather specifications for the purchase, development, and installation of system software.
Maintains service level agreements with various end-user departments and enterprise business units.
Coordinates analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows.
Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency.
Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas.
Analyzes and documents reporting needs of end users.
Identifies potential process and/or department-specific risks and assists in strategies to mitigate or resolve them.
Develops and follows project work plans.
Leads project meetings and works cooperatively with team members to coordinate assigned duties with the overall program and related projects.
Researches, documents, and facilitates resolution to issues reported by end-users.
Tests system software per checklist guidelines and participates in the development of test scenarios.
Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
Presents training to a variety of audiences.
Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it.
Assesses how users are progressing with their use of system applications and assists with optimization training to further develop user proficiency, efficiency, and satisfaction.
Leads optimization activities to ensure staff effectively use the systems.
Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours.
Provides on call support as needed of the most critical applications.
Troubleshoots and resolves system issues escalated by the help desk.
As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions.
Performs other job-related duties as assigned.