Epic Cadence, Grand Central, & Prelude Application Support Analyst

Shyft6•Maitland, FL

48d•Remote

About The Position

We are seeking an experienced Epic Cadence / Grand Central / Prelude (SER) Application Analyst to support a large health system during a critical Epic go-live. This is a 3-month remote contract role with a heavy focus on break/fix ticket resolution and stabilization of patient access, registration, and admission/bed management workflows. The consultant will work in a high-volume, fast-paced environment and must be comfortable participating in an on-call rotation during the go-live period to ensure round-the-clock coverage for scheduling and patient flow operations.

Requirements

Epic certification or accreditation in one or more of the following: Cadence Grand Central Prelude (and/or demonstrated SER master file expertise) OR equivalent hands-on experience supporting these areas in a large health system.
2+ years of experience as an Epic Application Analyst focused on patient access / scheduling / registration / ADT.
At least one recent Epic go-live or major upgrade supporting Cadence, Grand Central, or Prelude.
Strong understanding of workflows such as: Ambulatory and/or hospital-based scheduling Pre-registration, registration, insurance verification Admissions, transfers, discharges, bed management, and patient placement
Practical experience working in an ITSM/ticketing environment (ServiceNow, Remedy, Cherwell, etc.) handling break/fix tickets.
Excellent analytical and problem-solving skills, with a structured, detail-oriented approach.
Strong communication skills (written and verbal) and ability to support stakeholders effectively in a remote setting (Teams/Zoom/Chat).
Willingness and ability to work a flexible schedule, including participation in an on-call rotation during the go-live and stabilization period.

Nice To Haves

Experience supporting large, multi-entity or multi-hospital systems on Epic.
Demonstrated understanding of downstream revenue cycle impacts of registration and scheduling (e.g., coverage, authorizations, DNB reduction).
Familiarity with MyChart scheduling, referral management, pre-arrival workflows, and integration with Resolute HB/PB.
Experience participating in testing cycles (unit, integrated, regression, and user acceptance testing) for patient access and ADT changes.
Prior experience creating tip sheets, job aids, and training materials for schedulers, registrars, and bed management staff.

Responsibilities

Provide day-to-day break/fix support for Cadence, Grand Central, and Prelude (SER) during and after go-live.
Triage, troubleshoot, and resolve incident and service request tickets related to: Cadence: clinic and hospital scheduling, templates, visit types, blocks, and access rules Grand Central: admissions, transfers, discharges (ADT), bed planning, and patient movement Prelude / SER: patient registration, insurance/guarantor, and provider/resource records (SER build)
Work within the organization’s ITSM/ticketing system to manage, prioritize, and document all tickets and changes.
Collaborate closely with registration staff, schedulers, patient access teams, bed management, clinical operations, and providers to understand issues and validate solutions.
Perform root cause analysis and implement sustainable fixes to minimize recurring issues.
Maintain and optimize build across areas including: Cadence: provider/department templates, visit types, slot definitions, rules, and overbooks Grand Central: bed pools, room/bed configuration, ADT rules, transfer and hold workflows Prelude/SER: patient identity management, registration rules, SER master file (providers, departments, locations, resources), insurance and coverage configuration
Coordinate with other Epic teams (e.g., Resolute, ClinDoc, Ambulatory, MyChart, Prelude HB/PB, Beaker) to support integrated scheduling/registration/ADT workflows.
Participate in on-call rotations (evenings, nights, weekends as needed) during go-live and early stabilization to support 24/7 operations.
Follow established change management and promotion processes, including documentation, testing, and approvals.
Contribute to and maintain knowledge base documentation, known issue logs, and quick-reference guides for front-line support teams.