Epic Cadence and Prelude Credentialed Trainer

University Hospitals•Shaker Heights, OH

15h

About The Position

An Epic credentialed trainer (CT) is a selected individual who will become part of the Epic program for the purposes of assisting with the delivery of UH Epic curriculum. They will be educated on the content they will deliver during Epic classes (both virtually facilitated and in-person) through a formal training program. They will be assigned to an Epic Principal Trainer and take primary direction from this person during their Epic duties. Their primary role is to learn the UH Epic curriculum, understand the impactful workflow, achieve expert level in navigating Epic, and effectively deliver our Epic curriculum to UH caregivers in the manner outlined by their Principal Trainer. These individuals will achieve Credentialed status through a formal training program, typically 4-6 weeks, coordinated by the Application-specific Principal Trainer. They will then be assigned Epic education classes to deliver on a defined schedule throughout our Epic implementation efforts. The number and length of the classes they will be asked to deliver will vary by content area. In addition to the delivery of the educational curriculum, the CT will be responsible for classroom management and logistics including work in the UH Learning Management System to print and review rosters, update enrollments and initiate post class surveys. The ideal Credentialed Trainer will have subject matter expertise in the workflow and content area they've been selected to deliver education for and will have previous training facilitation experience. Prior achievement of Epic credentialed status at another organization does not transfer to a credentialed status at this organization, but may significantly reduce the time required to achieve credentialing due to experience.The primary responsibility of credentialed trainers is to lead end-user training using the curriculum designed by principal trainers. This includes preparing for class, setting up the classroom, facilitating the class, and following up on any outstanding questions that arise in the classroom. Credentialed trainers also collect valuable feedback from trainees in class and report that information to the principal trainer.

Requirements

High School Equivalent / GED (Required)
Epic Credentialed Trainer (Required Upon Hire)
Training experience. (Required)
Job experience in roles for which training will be conducted (Required)
Experience training the same population for which Epic training will conducted. Roles as preceptor or on-the-job trainer for new hires qualifies (Required)
Knowledge of clinical and operational workflows (Required proficiency)
Technological proficiencies – basic computer skills and audio-visual use/troubleshooting (Required proficiency)
Office application proficiencies - Microsoft PowerPoint, Word, and Outlook (Required proficiency)
Knowledge of adult learning principles (Required proficiency)
Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner (Required proficiency)
Excellent knowledge of English grammar and spelling for use in both verbal and written communication (Required proficiency)
Ability to work within scope of job responsibilities, recognizing when to escalate for decision/resolution (Required proficiency)
Ability to learn and apply new concepts with minimal supervision after initial training and rare occurrences of repeated instruction (Required proficiency)

Nice To Haves

Bachelor's Degree (Preferred)
3+ years in healthcare is acceptable for this position (Preferred)
in healthcare environment, but will consider training experience outside the healthcare industry (Preferred)
Epic Cadence experience (Strongly Preferred)
Epic Prelude experience (Strongly Preferred)

Responsibilities

Conducts training to teach members seeking Epic access.
Administers post live refresher training as needed
Completes Epic-released e-learning lessons for their application.
Assists Principal Trainer with class material testing and revisions. Also assists in upgrade related updates to training materials
Practices workflows in an Epic non-production environment.
Tests lesson plans, training devices and training environment build.
Participates in application training meeting conducted by Principal Trainer.
Participates in training team meetings conducted by Epic Training Manager/Director.
Collaborates with Principal Trainer and other Credentialed Trainers within application to be scheduled to teach classes.
Prepares for classroom training:
Obtain training materials for use by learners during class
Print class roster
Gather teaching supplies
Arrives early to setup classroom, start/test devices, confirm training environment access, and confirm train build ready for new class (no overnight mitosis errors/issues). Reports any training issues to Principal Trainer
Demonstrates proficiency in use of learning management system to access class schedule and information, trainer session assignments, print rosters, administer proficiency assessments, and record attendance.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.