CVS Health-posted 12 months ago
$64,890 - $129,780/Yr
Full-time
Work from home, AL
5,001-10,000 employees
Health and Personal Care Retailers

The Patient Identity and HIM Epic Build Support is responsible for CVS Health Enterprise-Wide Epic Build Needs for HIM and Patient Identity Applications. Identifying Epic System Improvement opportunities for Patient Identity and HIM as well as all Upgrade Support including Nova Note Review and Build. This role requires the ability to attend and coordinate meetings, provide detailed notes, and follow up plans and work well with all business partners from Leadership to End Users.

  • Responsible for configuration, support, and ongoing optimization of Epic Identity/HIM as it relates to Data Integrity and the enterprise goal of one single patient Medical Record.
  • Represent the Patient Identity and Him Build Team with exceptional level of communication to interact successfully and effectively within various meetings, teams, departments, and business unit leaders.
  • Participate in Epic TS Support calls and coordinate Build calls when needed.
  • Update and maintain accurate Epic Sherlock Tickets with build and/or status.
  • Ensure an accurate change management ticket is created for all build changes.
  • Provide documentation with details of successful testing and use a build tracker.
  • Attend Change Advisory Board (CAB) meetings to be aware of all application build moving up to PRD.
  • Present to CAB when HIM/Identity Build is needed.
  • Move your Build through lower environments and up to PRD on CAB approved date/time.
  • Support Epic Upgrades or Build Moves during non-traditional work hours.
  • Establish priorities to ensure goals, expectations, and key performance indicators are met, including timeliness and accuracy of all data and documentation integrity functions.
  • Identify opportunities for system improvement in the various data integrity work queues by compiling, monitoring, and interpreting data.
  • Extensive Epic Identity and HIM Build knowledge and experience is required for this position.
  • Broad knowledge in health information management, legal aspects in relation to information releases, Joint Commission, Centers for Medicare and Medicaid (CMMS), and HIPAA standards associated to Patient Identity Management operations.
  • Established CVS Healthcare Performance Expectations in areas of Heart At Work Behaviors, Performance Improvement, and Shared Values & Culture.
  • Detail oriented, action, solution and results oriented.
  • Strong presentation and interpersonal skills.
  • Ability to present ideas in user-friendly language and to influence others to move towards consensus on critical decisions.
  • Contributes to our environment of teamwork, continuously look for ways to improve Epic and departmental workflows.
  • Full range of medical, dental, and vision benefits.
  • 401(k) retirement savings plan.
  • Employee Stock Purchase Plan.
  • Fully-paid term life insurance plan.
  • Short-term and long-term disability benefits.
  • Numerous well-being programs.
  • Education assistance.
  • Free development courses.
  • CVS store discount.
  • Discount programs with participating partners.
  • Paid Time Off (PTO) or vacation pay.
  • Paid holidays throughout the calendar year.
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