EPIC Application Analyst (Op Time)

White Plains Hospital Center•White Plains, NY

50d

About The Position

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world. We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work. Position Summary: The Epic Application Analyst is responsible for the design, build, testing, validation, and support for integrated workflows of the OpTime/Anesthesia modules. The Epic Application Analyst provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care. Employees will be required to travel to support all OR locations.

Requirements

Bachelor's degree preferred.
3+ years of application-related experience
Epic Certification Required in OpTime (Anesthesia Cert is a plus)
Application testing experience
Third-Party integration experience
Related clinical or business experience
Interest in and enthusiasm for computerization and its potential for improving department and interdepartmental efficiency.
Strong communication skills
Well organized with the ability to manage multiple projects and meet deadlines.
Provides excellence in customer service under all circumstances

Responsibilities

Understand and adheres to the WPH Performance Standard, Policies and Behaviors.
Perform design, build, testing, maintenance, and support of Epic OpTime/Anesthesia modules, including third party integrations. Understanding of third-party integrations and vendor relationship management is a must (ie. SPM, TrackCore, etc.)
Provide timely, effective, and professional customer support by troubleshooting and managing reported issues as they arise until resolution.
Execute assigned projects and tasks within the specified timeframe and on budget.
Proactively monitor and evaluate the operational workflow that is applied to the system; assist with identifying areas of optimization and providing recommendations for improvement.
Collaborate with end-users to gather and interpret user requirements to assist with designing and proposing optimal solutions.
Facilitate IT rounding meetings with department for service line initiatives, ticket prioritization, project updates, etc.
Act as a liaison to the end-user for vendor support or Montefiore Einstein Technology support as needed to assist with complex issues until resolution.
Perform coordination of vendor activities including device integration testing, hardware or software installation, etc.
Execute system changes in accordance with IT Change Management Process; including creating test plans and documenting all outcomes of testing; obtaining appropriate approvals, etc.
Provide daily (and go-live) end-user support and training on EPIC applications, modules, and functionality.
Write and maintain accurate documentation of workflow for supported Epic applications; and disseminate material to users.
Create reports utilizing report-writing tools.
Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities.
Performs all other related duties assigned.