Epic Application Analyst II – PB/HB workflows - Dallas

Baylor Scott & White Health•Dallas, TX

About The Position

This role joins our Revenue Cycle Epic Builders Program, supporting the build, maintenance, and operational stability of external vendor applications and bolt‑on technologies that integrate with our Revenue Cycle ecosystem. This position is heavily focused on managing file import processes, batch job execution, ServiceNow ticket resolution, and ensuring reliable movement of flat‑file data into and out of Epic. You will work directly with end users to understand workflows, identify interdependencies, and develop solutions through appropriate Epic build, configuration, and troubleshooting. The Analyst serves as the central point of communication for a designated user group and coordinates work on behalf of the Revenue Cycle Builders team. This role requires being logged into systems and available Monday–Friday, 8:00 a.m. – 5:00 p.m., with occasional after‑hours support as needed. This is a salary position. The role supports both HB and PB operational ticket queues, partnering with builders to support the Collections department and other Revenue Cycle Operational teams.

Requirements

Bachelor's degree or 4 years equivalent experience.
Minimum 2 years experience.
Epic certification or accreditation (EPICACRD or EPICCERT).

Nice To Haves

Deep Epic application knowledge with emphasis on HB/PB Resolute.
Experience with batch jobs, extract templates, flat‑file processing, and ServiceNow ticket management.
Strong organizational skills and attention to detail; able to manage high‑volume ticket queues and complex workflows.
Quick learner, problem solver, and effective communicator.
Experience in a hospital or clinic environment preferred.
DFW Metroplex preferred.

Responsibilities

Epic Build & Workflow Support
Participate in the design, build, and modification of system components to support accurate, efficient workflows.
Maintain a holistic understanding of integrated workflows to ensure smooth billing, patient financial services, and operational processes.
File Import, Batch Job, and Extract Processing
Manage inbound and outbound flat‑file processes, including monitoring, troubleshooting, and validating file ingestion workflows.
Maintain and update batch job configurations for automated report runs, data extracts, and file movement processes.
Track and document E1C batch templates and associated import/export dependencies.
Ensure data integrity and timely resolution of file processing issues.
ServiceNow Ticket Management
Work ServiceNow tickets in a timely, organized, and customer‑focused manner, including triage, investigation, resolution, and communication with end users.
Support both HB and PB operational tickets, with a focus on issues impacting the Collections team.
Escalate issues appropriately and collaborate with Epic builders and technical SMEs to ensure prompt resolution.
Testing & Documentation
Create and execute test scripts for new build, upgrades, and workflow adjustments.
Document workflows, data collection points, file import processes, and related technical components.
Assist with root-cause analysis for issues related to system build, batch behaviors, or file processing errors.
Support & Implementation
Provide application support, implement system updates, and communicate changes effectively to users.
Partner with business stakeholders to gather, understand, and document requirements in alignment with organizational needs.
Stakeholder Engagement
Communicate effectively with end users, operational leaders, and technical teams.
Build productive and respectful relationships to support successful adoption of system changes.
Demonstrate strong customer service skills, professionalism, and reliability.