Onsite is preferred, hybrid or remote work option is available. Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia. Support Carilion's hallmarks of service excellence and quality for all job responsibilities. Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing Epic application support, troubleshooting, training and reporting activities. May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications. Serves as a liaison between TSG groups, clients and vendors. Conducts intermediate analysis of Epic application design including but not limited to planning implementations and maximizing application benefits. Assists with resolution of issues, tracks issues and provides updates to peers, leadership and clients with minimal supervision. With minimal guidance, manages assigned projects and meets deadlines. Adheres to departmental policies and procedures. Plans and conducts requirements gathering for Epic projects and requests. Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality with minimal supervision. Coordinates, plans, and conducts analysis of client business needs with minimal supervision. Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies. Serve as a liaison between limited Epic modules. Serve as mentor to teammates. Serve as advocate for department initiatives and processes. Facilitates a positive and collaborative work environment. Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.