Epic Application Analyst, HIM

HEALTH CHOICE NETWORK

13h

About The Position

This position is responsible to serve as the primary support contacts for Epic's HIM and Gallery Application. Analysts will coordinate all issues that arise during the project for their specific areas and must be very knowledgeable about the organization’s policies, procedures, and business operations.

Requirements

In depth knowledge of the software
EHR Certification in key business area (Epic HIM Application)
Knowledge of working with Gallery
Knowledge of developing strategic business plans.
Strong ability to convey technical information to non-technical customers and good listening to translate in the other direction.
Proven leadership capabilities including track record of creating and implementing innovative solutions to meet high-pressure organizational needs that focus on Customer Service excellence.
Knowledge on Population Health, Community Health, and Public Health.
Knowledge of healthcare industry, healthcare information systems, and practices.

Responsibilities

Acts as the primary support contact for application’s end-users
Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
Develop and maintain detailed documentation on system configurations and technical components.
Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.
Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them
Guides and creates workflows including design, build, and testing the system
Analyzes technical issues associated with EHR
Identify and implement requested changes to the team
Serves as a liaison between end users’ workflow needs and implementation staff
Maintains regular communication with EHR representatives, as well as participating in weekly project team meetings.
Works with EHR Representatives and Organization’s business community, and end-users to ensure the system meets the organizations business needs
Participates in training and working with end users
Documenting troubleshooting and resolutions via ticketing system
Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.
Maintains HIPAA compliance.
Other duties may be assigned.