Epic Application Analyst – Cheers

HEALTH CHOICE NETWORK

6h•Remote

About The Position

Health Choice Network is seeking an Epic Application Analyst – Cheers to support the design, build, testing, optimization, and ongoing maintenance of Epic Cheers functionality. This role works closely with end users, operational leaders, and technical teams to improve workflows, enhance user experience, and ensure alignment with organizational needs. The ideal candidate has experience with Epic application support, deep understanding of workflow design, and the ability to translate end‑user needs into effective system solutions. Epic Cheers Certification is required.

Requirements

Epic Cheers Certification
3+ years of experience in an IT-related role OR Bachelor’s degree in Computer Science, Information Systems, Healthcare IT, or a related field OR equivalent combined experience
Strong technical understanding of EHR systems
Experience with workflow design, system build, testing, and troubleshooting
Excellent communication, documentation, and stakeholder engagement skills

Nice To Haves

Epic Hello World Badge
Experience supporting cross‑module workflows
Background in healthcare operations or clinical systems

Responsibilities

Act as the primary support contact for end users of the Epic Cheers application
Identify, troubleshoot, and resolve issues impacting Cheers and any integrated applications
Guide and develop workflows, including design, build, and system testing
Analyze and resolve technical issues within the EHR related to Cheers
Implement requested system changes and enhancements
Serve as a liaison between end users, operational leadership, and implementation teams
Maintain ongoing communication with Epic representatives and internal project teams
Collaborate with organizational stakeholders to ensure system functionality meets business needs
Assist with end-user training initiatives
Provide clear explanations of workflow changes and system updates
Document issues, solutions, workflows, and change requests
Participate in weekly project meetings and internal team check-ins
Discuss deliverable status, end‑user feedback, issues, and upcoming milestones
Maintain HIPAA compliance and support other assigned duties