Epic Application Administrator, II - Epic MyChart, Rover, Haiku & Canto
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About The Position
The Application Administrator II is an application design and configuration analyst for vendor-purchased and NMHC developed applications. Acts as liaison with designated department super users, application vendors, educators, and support staff regarding application upgrades, service requests, and optimization. The Application Administrator II will generally focus on one primary area of expertise, often being cross trained on a related application. Application focus areas include patient access, revenue cycle, clinical, ancillary department and/or administrative or corporate applications. This position will function as an application team member, often taking work direction from the IT Application Administrator Lead or IT Project Manager. The Application Administrator II works closely with the IT Resource Educators and in conjunction with Infrastructure Services staff and Customer Support staff to maintain, optimize and support the application system environment. Security: Additional knowledge and coordination of user security, including user role definition and templates, source systems for user identification and integration with network services is expected. Works closely with the application and infrastructure staff to support IT security policy and procedures. Revenue Integrity: Additional duties in the Revenue Integrity department focus mainly on payer reimbursement and payer contracts. Specifically, the Administrator will be involved in the payer reimbursement workflow process by addressing incident and problem management, service request management and change control management. The Administrator also translates payer contract terms and requirements to system specifications while also evaluating current system capabilities. This position reports to the Manager of Revenue Integrity.
