Epic Analyst - Willow

ThedaCare

1d • Onsite

About The Position

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness – Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Application Analyst II is responsible for configuring and supporting ThedaCare software applications and maintaining the integrity of the databases used to support a ThedaCare customer. Works closely with operations to gather requirements needed for system build and solutions. Serves as a liaison and coordinates issue response and resolution with vendor technical support. Assists in the development of risk mitigation strategies for application implementation and maintenance, and possesses system integration expertise. The ideal candidate should have experience with Willow, preferably in the areas of account management or retail. Additionally, experience with Willow Inventory is preferred.

Requirements

• Bachelor’s Degree Required and 3 years progressive experience in an Information Technology related field.
• EPIC/Specified Application Certification(s)
• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
• Climate controlled office setting with potential daily movement throughout the facility
• Interaction with department members and other healthcare providers
• Frequent sitting with movement throughout office space
• Use of computers throughout the work day
• Position requires compliance with department specific competencies.

Nice To Haves

• The ideal candidate should have experience with Willow, preferably in the areas of account management or retail.
• Additionally, experience with Willow Inventory is preferred.

Responsibilities

• Researches and implements enhancements or software configuration that optimizes and streamlines the application functionality to meet end user and business requirements.
• Provides data or application expertise for projects and key initiatives.
• Works collaboratively with end users and other information services team members to develop a solution that meets business requirements and is supported by best practice.
• Builds problem-solving partnerships with customers, colleagues, and vendors.
• Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
• Identifies resolutions to complex questions from end users in a timely, positive, and professional manner.
• Respectfully addresses situations or communicates decisions to ensure customer concerns or needs are met.
• Demonstrates professionalism with customers and vendors.
• Researches and understands impacts of integrated system changes and impacts to outside systems.
• Develops, implements, and monitors standards and best practices that will streamline workflows and maintenance within the applications supported.
• Identifies, participates, and leads process improvement and problem solving in the work to decrease defects/barriers, enhance customer satisfaction, and reduce waste and/or cost.
• Manages vendor relationships to ensure timely escalation and responsiveness.

Benefits

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level