Epic Analyst - Willow & Willow Inventory
About The Position
As an Epic Analyst at Epic Systems, you will serve as the primary support contact for specific Epic applications, playing a crucial role in the organization's operational health and project success. This position involves a mix of operational experience, project management, and organizational skills, ensuring that project teams remain focused and that the Epic system aligns with the organization's business needs. This position is interim and cannot be extended more than 6 months past the Analyst’s hire date. If the Epic Analyst is unable to successfully obtain the required Epic certification(s) to qualify them to move into a Certified Epic Analyst role, they may not remain in this role. If an applicable role is available in which they are qualified, they may transfer into that role.
Requirements
- Clinical operations experience
- Epic end-user or application support experience
- Experience supporting clinical applications or healthcare environments.
- Epic certification is preferred upon hire but may be obtained within 6 months of hire.
Responsibilities
- Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
- Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
- Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
- Manage system changes as per user requests and organizational needs.
- Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
- Maintain regular communication with Epic representatives and participate in weekly project team meetings.
- Engage with the business community and end-users to understand operational needs and direct workflow configurations.
- Lead training initiatives and support end-users with troubleshooting and problem-solving.
- Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met.
- Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
