Epic Analyst - Pharmacy (Willow)

Thedacare-posted 1 day ago
Full-time • Entry Level
Appleton, WI
5,001-10,000 employees
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The Application Analyst I is responsible for configuring and supporting ThedaCare software applications and maintaining the integrity of the databases used to support a ThedaCare customer. Works closely with operations to gather requirements needed for system build and solutions. Serves as a liaison and coordinates issue response and resolution with vendor technical support. Assists in the development of risk mitigation strategies for application implementation and maintenance.

  • Researches and implements enhancements or software configuration that optimizes and streamlines the application functionality to meet end user and business requirements. Provides data or application expertise for projects and key initiatives.
  • Works collaboratively with end users and other information systems team members to develop a solution that meets business requirements. Collaborates with multiple departments/functional areas to effectively and efficiently provide customer service and achieve the desired outcomes. Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
  • Responds to frequent and potentially complex questions from end users in a timely, positive, and professional manner. Respectfully addresses situations or communicates decisions to ensure customer concerns or needs are met. Demonstrates professionalism with customers and vendors.
  • Researches and understands impacts of application changes and impacts to outside systems.
  • Implements and monitors standards and best practices that will streamline workflows and maintenance within the application supported.
  • Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance customer satisfaction, and reduce waste and/or cost.
  • Facilitates vendor relationships to ensure timely escalation and responsiveness.
  • Degree Required and 1-year progressive experience in an Information Technology related
  • EPIC/Specified Application Certification. Must be previously EPIC/Specified Application certified or complete certification within six months of hire.
  • Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
  • Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare
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