Epic Analyst, Patient Access - Prelude, RTE, Welcome

Boulder Community Health • Boulder, CO

370d • $58,718 - $143,458

About The Position

The Epic Analyst, Patient Access at Boulder Community Health is responsible for the analysis, design, implementation, education, support, and ongoing improvement of assigned Epic and related application software. This role involves understanding the functions and processes of technology in customer departments and ensuring that the systems meet the organization's business needs. The position aims to enhance patient access through effective application support and optimization, contributing to the mission of providing high-value healthcare in a patient-centric environment.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a Healthcare related field preferred.
• Experience using or supporting patient registration and Eligibility/Referral technology in a hospital or clinic setting.
• Epic certification or accreditation for primary supported Application(s) required within 90-days of hire date.
• Up to two years of relevant healthcare or IT experience preferred.
• Demonstrated technical aptitude via standardized Sphinx exam required.
• Experience demonstrating a high level of efficiency using technology in a healthcare setting is required.
• Experience assessing and developing Healthcare IT support documentation is required.
• Participated in a minimum of one healthcare technology implementation/go-live or significant system upgrade required.

Nice To Haves

• Additional Healthcare or IT Industry Certification preferred: AAHAM, HFMA, HIMSS, ITIL, RHIT, or PMP Certification.
• Additional Epic Certification, Accreditation, Proficiency in related Application(s) preferred.

Responsibilities

• Acts as the primary support contact for the application's end-users.
• Identifies issues that arise in their application area and works to resolve them.
• Guides workflow design, building and testing the system, and analyzing technical issues associated with Epic or integrated software.
• Identifies, tests, implements, and validates requested changes to the application or technology.
• Serves as a liaison between end users' workflow needs and implementation staff.
• Maintains regular communication on all priorities and deliverables, participating in relevant departmental and project meetings.
• Works with Epic and integrated software representatives to ensure the system meets the organization's business needs.
• Develops an understanding of operational needs to set the direction for the organization's workflows.
• Participates in training and working with end users.
• Troubleshoots problems and questions.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Continually reviews system operations to identify weaknesses and areas for improvement.
• Assists in evaluating systems and implementing enhancements to existing systems.
• Maintains problem/issue tracking and resolution documentation.
• Creates and executes implementation plans, estimates timeframes, and identifies resources needed to complete projects.
• Monitors progress and keeps projects on track by conducting regular project meetings.
• Prepares and submits project documentation to the assigned Project Manager and/or Stakeholders.
• Responds to user's requests and/or work orders in a timely manner by diagnosing problems and offering solutions.
• Provides technical and clinical system knowledge necessary to integrate the user environment and workflows with the available technology.
• Maintains system configuration and performs user security management functions.

Benefits

• Health insurance, including a FREE employee only option
• Dental and Vision insurance
• BCH paid Life Insurance; Spouse and Dependent Life Insurance plans
• Short-term and Long-term disability coverage
• Health and Dependent Care Flexible Spending Accounts
• Retirement plan with BCH matching contributions
• Paid Time Off
• Education assistance program
• Voluntary Wellness programs
• Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree