Epic Analyst - MyChart, Welcome, Cadence, & Cheers

Halifax Health•Daytona Beach, FL

55d

About The Position

As an Application Analyst at Epic Systems, you will serve as the primary support contact for specific Epic applications, playing a crucial role in the organization's operational health and project success. This position involves a mix of operational experience, project management, and organizational skills, ensuring that project teams remain focused and that the Epic system aligns with the organization's business needs.

Requirements

Clinical operations experience
Epic end-user or application support experience
Experience supporting clinical applications or healthcare environments.

Nice To Haves

A bachelor's degree is preferred.
Epic certification is preferred.
Epic certification is preferred and will be required.
Some Epic application analyst roles may require a RN, Pharm. D., Licensed Medical Technologist, or other clinical certification depending on the areas supported.

Responsibilities

Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
Manage system changes as per user requests and organizational needs.
Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
Maintain regular communication with Epic representatives and participate in weekly project team meetings.
Engage with the business community and end-users to understand operational needs and direct workflow configurations.
Lead training initiatives and support end-users with troubleshooting and problem-solving.
Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met.
Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.