Epic Analyst I

DaVita Kidney Care•Ops, ND

3d•$62,000 - $95,000•Remote

About The Position

An Epic Analyst I works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment. General Information about the Epic CKD Team: DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients. The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management. DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology.

Responsibilities

Incident and request resolution
Monitor ServiceNow for incidents and requests assigned to team
Follow-up with requesters as needed for additional information
Update status and document notes and resolution
Manage team-owned workqueues and error logs
Some on-call responsibilities for urgent issues
Management of workqueues and error queues
Documenting and migrating build
Implementation support
Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
Support users and training team with build fixes and responding to questions about workflow design
Implementation support for new practices and new modules
Documenting and migrating build
Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
Engaging with third parties to define, build, test, and troubleshoot integrated workflows
Upgrade, enhancement, and special projects work
Support Epic upgrades in assessing needs, completing build, testing, and build
Work in Nova, Orion, Asana, and other tools to document build steps and statuses
Work with end users and SMEs to understand enhancement and optimization requests
Research, design, build, and testing of workflows and enhancements
Documenting and migrating build
Other duties as assigned
Mentoring and training of other Epic team members

Benefits

More than just pay, our DaVita Rewards package connects teammates to what matters most.
Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong."
Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are.
We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements.
Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Salary Range for the role is $62,000.00 - $95,000.00 per year.
If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.
New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year
New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour
Washington Exempt: $80,168.40/year
Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience.
DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation.
You may also redact this information from any materials you submit during the application process.
You will not be penalized for redacting or removing this information.
DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally.
The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years.
DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home.
As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S.
The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide.
DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe.
To learn more about what it means to be a part of our Village, visit Careers.DaVita.com.
DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled.
To learn more about what this means click here.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.