Epic Analyst -Hospital Billing

University of Miami•Miami, FL

About The Position

The UHealth-University of Miami Health System IT Department has an opportunity for a full-time Epic Analyst- Hospital Billing. The Epic Analyst- Hospital Billing assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues. The Epic HB Analyst is responsible for the design, implementation, support, and optimization of the Epic Hospital Billing module. This role ensures that billing workflows are efficient, compliant, and aligned with organizational goals. The analyst collaborates with operational stakeholders, IT teams, and Epic representatives to deliver high-quality solutions that enhance revenue cycle performance.

Requirements

Bachelor's degree in Healthcare Administration, Information Systems, or related field.
Minimum 3 years of experience as an Epic HB Analyst in a healthcare setting.
Epic HB certification required; additional Epic certifications (e.g., PB, Resolute, Resolute Hospital Billing Expected Reimbursement Contracts Administration, Resolute Hospital Billing Claims, and Electronic Remittance Administration) preferred.
Strong understanding of hospital billing workflows and revenue cycle operations.
Excellent problem-solving, communication, and project management skills.
Experience with Epic upgrade cycles, testing, and documentation.
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Ability to recognize, analyze, and solve a variety of problems.
Ability to lead, motivate, develop and train others.
Proficiency in computer software ( i.e. Microsoft Office).
Commitment to the University’s core values.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Nice To Haves

Experience in automation build/upgrade functions
Expertise Hospital Billing Administration along with proficiency in Charging, Contracts, and Claims/Remittance
Familiarity with Epic tools such as Chronicles, Clarity, Charge Router, Contracts, WQ, DNB, and Reporting Workbench preferred
Experience working in a multi-hospital or integrated delivery network environment preferred
Knowledge of CMS regulations, payer requirements, and billing compliance preferred

Responsibilities

Serve s as a support contact for application end ‐ users
Identifies issues and works to resolve them
Designs, develops, implements, and maintains the application
Supports all phases of testing and document workflow design
Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow
Provide s day-to-day application support, evaluates and resolves service tickets, implement s requested application changes, and retrieves requested data promptly
Collaborate s with trainers on application changes and new features to develop documentation and training strategies
Assist s with analyzing the impact of information technology in clinical work processes
Participate s in on-call rotations and support
Attend s and participate s in applicable committees
Maintain s regular communication with team members and participates in weekly project team meetings
Review s the status of projects and issues on an ongoing basis with leadership
Become s knowledgeable about UHealth’s policies, procedures, and business operations
Adheres to University and unit-level policies and procedures and safeguards University assets
Configure, build, and maintain Epic HB applications to support hospital billing workflows.
Analyze and translate business requirements into system specifications and solutions.
Lead and participate in system testing, validation, and go-live support.
Troubleshoot and resolve application issues, ensuring minimal disruption to billing operations.
Collaborate with revenue cycle teams to identify opportunities for workflow optimization.
Maintain documentation for system configurations, processes, and training materials.
Ensure compliance with regulatory requirements and billing standards.
Participate in on-call rotations and provide after-hours support as needed.
Support change management processes and adhere to IT governance policies.