Epic Ambulatory Systems Analyst III

Children's Hospital of Philadelphia • Philadelphia, PA

404d • Remote

About The Position

The Epic Ambulatory Systems Analyst III at Children's Hospital of Philadelphia is a senior-level position responsible for providing advanced support and system configuration for Epic applications, particularly in the Ambulatory space. The role involves mentoring other staff, leading small teams, and collaborating across departments to enhance system performance and user experience. The ideal candidate will possess deep expertise in Epic systems, critical thinking skills, and a customer-focused mindset, contributing to the hospital's mission of advancing pediatric care.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Business, or Healthcare.
• At least two years of experience working within a healthcare environment and within Information Systems.
• Epic Ambulatory Certification (preferred).
• Excellent communication and teamwork skills.
• Advanced critical thinking, problem-solving, and troubleshooting skills.
• Proficient skills in Microsoft Office products.
• Ability to facilitate meetings with senior leaders and cross-functional groups.
• Advanced documentation skills.
• Mentoring and teaching of staff.

Nice To Haves

• Experience working within a healthcare environment for at least three years (preferred).

Responsibilities

• Perform operational support, maintenance, and system configuration as defined in departmental operating procedures.
• Identify, analyze, and resolve data and system issues of advanced complexity.
• Work independently and lead small teams in support of team initiatives and projects.
• Gather requirements, develop specifications, prepare and review documentation.
• Develop, validate, and execute comprehensive test plans.
• Perform 24/7 on-call support if applicable.
• Communicate effectively, negotiate changes, and assist in prioritization of tasks with clients, vendors, and colleagues.
• Educate and coach other team members.
• Represent DTS and/or present to various Hospital Clinical and/or Operations committees.

Benefits

• Diversity, Equity, and Inclusion initiatives
• Support for professional development and training
• Flexible work environment with remote options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees