Epic Ambulatory or MyChart Analyst

UnitedHealth Group • Eden Prairie, MN

292d • $71,600 - $140,600 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. See yourself working for an industry leading healthcare provider as an Epic Ambulatory/MyChart Analyst for our Connected Care product team, responsible for critical Population Health & consumer engagement experiences. Help develop solutions that make it easy for providers and patients to connect using digital tools. Collaborate with peers in an Agile Scrum development environment. Serve as a key contact to customers and a liaison to Allina Health, Optum and Information Services organization as related to systems support and integration of products. Play a primary support role in the development of strategic product integrations for key products and initiatives using customer feedback, stakeholder input, and data/analytics. As an Epic Ambulatory/MyChart Analyst on the Connected Care product team, you will collaborate with product the team to ensure software is performing as expected based on strategy and user stories/requirements. You will help assess and create system and vendor requirements, fulfill system testing, support/maintain consumer care applications, standardize, and automate business processes in support of care providers and operations.

Requirements

• Current Epic Certifications EpicCare Ambulatory and/or MyChart
• 3+ years relevant work experience in business analysis or related role within the healthcare industry
• 3+ years of experience working with Epic in a technical build role
• 1+ years of experience working with HL7, FHIR, and APIs
• 1+ years of experience working with operational stakeholders and/or external vendors

Nice To Haves

• Experience with healthcare SaaS software
• General understanding of care team workflows
• Background in digital and or consumer experience core principles

Responsibilities

• Implements, modifies, tests and administers complex business systems and applications
• Troubleshoots and resolves issues (both user reported and vendor reported)
• Helps manage service incidents and requests
• Serves as a subject matter expert for technical configuration and integrations
• Conducts analysis of business and users needs to provide appropriate systems solutions
• Designs screens, workflows, reports, interfaces, etc. and prepares specifications for system changes
• Lead meetings and direct team problem solving sessions
• Manages medium and large projects
• Develops solutions from concept to completion
• Champions new and innovative ideas to address business units/system barriers or opportunities
• Be the point of contact for technical questions or issues from vendors
• Communicates internally and externally and with all levels of employees including senior management
• Collaborates with team members and teams from other capability sub-domains to problem solve or manage projects
• Manages multiple projects with varying timeframes
• Performs basic cost benefit analysis and/or build vs. buy analysis
• Participates in RFPs
• Develops robust documentation of solutions including networking, Epic build, and architecture
• Plans for and documents data transformation and mapping
• Develops use case descriptions and diagrams
• Prepares user interface design
• Develops and presents conceptual and functional models and prototypes to users for analysis and evaluation
• May develop data dictionary, entity relationship diagrams and meta data definitions

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree