EPIC AMBULATORY ANALYST II - EPIC - IT EPIC

Hoag Health System • Costa Mesa, CA

280d • $45 - $69

About The Position

The Epic Ambulatory Application Analyst II is responsible for configuring, testing, implementing and supporting the clinical, financial, or administrative Epic modules within their area of support. Oversees practices and processes to ensure integrity, safety and availability of all data and application, supporting the goals and objectives of the customer as well as business needs of Hoag. Collaborates with key stakeholders, end users and other members of the business teams to optimize system configuration, function and access. Recommends technology solutions based on business needs. Must be knowledgeable about the organization's policies, procedures, and business operations. Independently manages problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities. Troubleshoots and resolves highly complex application errors and other system issues. Actively leads and takes ownership for the build and maintenance of various system dictionaries, profiles, tables and other configuration points. Identifies system enhancement requests and works with the team to implement as applicable. Independently manages small to medium-sized optimization requests. Demonstrates capacity to take on progressively larger and more complex requests. Coordinates with the vendor as appropriate. Tests the system, including any configurations, customizations and new releases, prior to production implementation. Works with end-users to assist with the design and testing of system reports and communicate changes to end users and other staff as applicable. Participates as a team member in various projects. Prepares for and participates in system design, validation and/or remediation sessions. Understands data flow and supports/develops interface files. Develops and maintains documentation (knowledge base articles) outlining standard operating and support procedures. Performs all the functions above with minimal supervision. Performs other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Epic Ambulatory certification with a minimum of three years' Ambulatory build experience.
• Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Visio, and Project.
• Experience participating as a project team member on a large-scale project.

Nice To Haves

• Associate's degree in computer science, Information Systems or equivalent experience.
• Three or more years' experience with application modules in a healthcare environment.

Responsibilities

• Configure, test, implement and support Epic modules.
• Oversee practices to ensure data integrity, safety, and availability.
• Collaborate with stakeholders and end users to optimize system configuration.
• Manage problem tickets and service requests.
• Troubleshoot and resolve complex application errors.
• Lead the build and maintenance of system dictionaries and profiles.
• Identify and implement system enhancement requests.
• Manage small to medium-sized optimization requests.
• Test system configurations and customizations before production.
• Assist end-users with system report design and testing.
• Participate in system design and validation sessions.
• Develop and maintain documentation outlining support procedures.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED