EOI Liaison (PLADS)

Aflac, Incorporated•Columbus, GA

2d•$75,000 - $95,000•Remote

About The Position

We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Requirements

Experience using MS Office Suite – Word, Excel and PowerPoint
Strong communication skills (verbal, written, presentation)
Demonstrates strong consultative skills and the ability to influence constituents
Strong understanding of multiple aspects of benefit plans and products
Ability to work with cross-functional business units to support the customer’s needs
Strong project management skills
Critical thinking and decision-making skills
Strong knowledge of standard policies and procedures
Bachelor's Degree In a related field
1 – 3 years of experience with Group Life and Disability products
1 – 3 years of experience with medical underwriting systems and automation
Customer Service experience
Or an equivalent combination of education and experience

Responsibilities

Acts as a single-point-of-contact for escalated member-specific issues and/or broader customer matters
Assists internal and external customers in understanding EOI processes
Proactively resolves customer-related issues with account executives as appropriate
Supports installation of new and existing accounts for medical underwriting by attending implementation planning/process meetings
Works closely with Implementation and Account Managers and completes review of case set-up, modifications of new and/or existing customer plan provisions and EOI rules within Salesforce
Attends/participates in client meetings on an as needed basis
Ensures proper utilization of paper EOI forms with customers and prefilling EOI forms as needed
Responsible for opening tickets for EOI-related system issues and enhancements, writing and signing off requirements, UAT testing, and as needed system training that impacts Medical Underwriting department
Daily monitoring of incoming documents in ZDW and assigning tasks to underwriters
Oversight and timely delivery on daily, monthly, and ad hoc reports, including performance guarantee results
Responsible for preload and post load review of weekly and AE EOI files; works closely with file load team and account team on issue and resolution
Manages projects as assigned and performs other related duties as required

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being