EO, Client Operation AR Transaction

Ovation Healthcare•Huntsville, AL

25d•Remote

About The Position

Welcome to Ovation Healthcare! At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com. Summary : The Client Operations Accounts Receivable (AR) Transaction Specialist plays a critical role in ensuring quality assurance within the Client Operations Department. This role is responsible for the timely and accurate completion of client reconciliations, analyzing results to identify opportunities for process improvements, and communicating findings to the Client Service team. Key responsibilities include posting missing payments, collaborating with the Client Operations team to resolve transaction discrepancies, and producing client-specific reports within established deadlines. The Specialist must proactively address AR transaction issues and client requests, ensuring prompt and effective follow-up actions. A strong focus on attention to detail and upholding high client service standards is essential for success in this role.

Requirements

Extensive knowledge of client requirements and guidelines. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Efficient in Microsoft Office products, especially Excel and Word.
Knowledge in 10 key by touch typing.
Understanding of billing and recovery cycle.
Understanding of legal rules and regulations pertaining to billing, collections, and HIPPA.
Active Listening — Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Speaking — Talking to others to convey information effectively.
Service Orientation — Actively looking for ways to help people.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Coordination — Adjusting actions in relation to others' actions.
Time Management — Managing one's own time and the time of others.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas verbally so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand oral communication.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
GED/High school diploma required

Nice To Haves

2+ years of related office clerical support experience is preferred
2+ years of healthcare related background and/or industry experience preferred

Responsibilities

Post any missing payments to accounts through RP function for client reconciliation process.
Analyze missing transactions and work with Client Operations team on process improvements.
Report all findings of the recon to the Client Operations Analysts and Client Operations Supervisor.
Complete client-specific reports and requirements in a timely manner.
Meet deadlines despite frequent interruptions and redefined priorities.
Take initiative and action to respond, resolve, and follow up regarding AR Transaction issues and client requests in a timely manner.
Maintain a thorough and effective contingency plan to ensure client service level expectations are always met.

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