Environmental Support Specialist

Xylem • Yellow Springs, OH

327d • $52,900 - $84,600

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We're Hiring for an Environmental Support Specialist! The Role: Provide quality application and technical support to Xylem Analytics customers while striving to add customer value by meeting established customer service metrics.

Requirements

• Degree in natural resources, environmental, physical sciences or electronics engineering.
• At least 2 to 3 years of technical experience in a field such as a water testing role or working with analytical instrumentation.
• Prior customer service experience.
• Ability to work independently and maintain cohesiveness with the tech support team.
• Time and workload management with deadline awareness.
• Excellent communication and customer service skills.
• Customer service oriented with ability to resolve complex customer conflicts/problems.
• Strong awareness to 'follow-up' requirements.
• Working knowledge of PCs and PC software. (Oracle, Salesforce, MS Office, ShoreTel).
• Competent with various media options.
• Knowledge of analytical water testing instrumentation and applications.
• Ability to analyze/interpret water quality data.
• Situation Analysis and decision-making skills.
• Strong organizational skills with ability to multi-task.
• Develop and maintain professional relationships with colleagues throughout the organization.
• Technical proficiency, both mechanical and electrical.
• Maintain a focus on safety following all environmental health and safety guidelines.

Nice To Haves

• Typing rate of 40-45 words per minute preferred.

Responsibilities

• Provide consistent Technical Support to customers regarding water quality, process monitoring and/or telemetry instrumentation via phone calls, emails, and online chats.
• Document customer interactions and manage follow up responsibilities.
• Maintain customer databases (Oracle and SalesForce.com).
• Develop technical sales and application information. (Manuals, Guides, Videos, Webinars, etc.)
• Develop and/or review internal and external facing technical documentation.
• Recommend product solution based on customer's application needs.
• Provide competitive selling information to customers.
• Manage key customer relationships.
• Attend trade shows, conferences, visit customers, and perform training seminars as needed.
• Share product quality, marketing and market intelligence information with appropriate internal team members.
• Provide testing and feedback for QA/QC and R D projects.
• Participation in Xylem Watermark volunteer activities.

Benefits

• Paid Volunteer Program, Xylem Watermark.
• Employee Resource Groups (ERG).

What This Job Offers

• Job Type: Full-time
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree