Environmental Services Supervisor - MGM Springfield

MGM Resorts • Springfield, MA

78d

About The Position

As an Environmental Services Supervisor, you'll play a pivotal role using your leadership skills by managing a dedicated team, conducting daily inspections, and ensuring the highest cleanliness standards throughout the property. You'll help provide a welcoming and pristine environment for all guests. If you're passionate about hospitality and ready to make a difference, we want you on our vibrant team!

Requirements

• High School Diploma or GED
• 2+ Years of Prior relevant Environmental Services experience in a Supervisory role is required
• Able and willing to work Swing and Grave Shifts including weekends and holidays

Responsibilities

• Supervise a team of Environmental Services (EVS) employees, including scheduling, coaching, counseling, and training.
• Address employee questions and guest concerns to ensure adherence to department procedures and service standards.
• Provide direction and support to achieve high cleanliness standards in the casino, public areas, offices, and other required spaces.
• Conduct daily inspections, briefings, and team updates; meet with employees for training and compliance needs.
• Prepare end-of-shift reports and manage any property maintenance issues with facilities.
• Consistently deliver professional, friendly, and engaging service.
• Assist with administrative and operational functions in collaboration with department leadership.

Benefits

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees