Environmental Services Representative PT-Willowbrook

Houston Methodist•Houston, TX

About The Position

Overview At Houston Methodist, the Environmental Services (EVS) Representative position maintains environmental and infection control standards within established policies and procedures. This position performs a variety of general cleaning tasks in assigned areas to provide a safe and attractive environment for patients, guests, and staff in accordance with department standards. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS Interacts in a positive, professional manner with patients, family and staff. Actively participates in meetings, huddles and with other team members using positive communication. Promotes a positive work environment and contributes to a dynamic, team focused work unit to achieve optimal results. SERVICE ESSENTIAL FUNCTIONS Responds promptly and positively to requests for assistance with directions and information from patients, staff and visitors. Promptly responds to all assignments to create an environment that is conducive for healing. Performs efficient room cleaning processes ensuring timely patient admissions. QUALITY/SAFETY ESSENTIAL FUNCTIONS Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS cleanliness scores. Achieves discharge, daily room cleaning and assigned area turn-around times, as appropriate. During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment. Follows policies, procedures, and safety rules. Observes standard infection control precautions and complies with OSHA standards. Communicates and documents any facility or patient related issues to management, as appropriate. Correct minor safety hazards. FINANCE ESSENTIAL FUNCTIONS Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift. Manages time effectively and prioritize department daily tasks, minimizing incidental overtime. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Assumes responsibility for growth and development. Participates in continuing education and in-service programs. Contributes ideas towards improving the efficiency and effectiveness of department processes. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Requirements

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred
One year of experience preferred
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
Multi-task oriented, ability to complete work within designated time frames
Ability to accurately and efficiently perform duties with minimal supervision
Demonstrate efficient and safe use of housekeeping equipment and chemicals

Responsibilities

Interacts in a positive, professional manner with patients, family and staff.
Actively participates in meetings, huddles and with other team members using positive communication.
Promotes a positive work environment and contributes to a dynamic, team focused work unit to achieve optimal results.
Responds promptly and positively to requests for assistance with directions and information from patients, staff and visitors.
Promptly responds to all assignments to create an environment that is conducive for healing.
Performs efficient room cleaning processes ensuring timely patient admissions.
Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS cleanliness scores.
Achieves discharge, daily room cleaning and assigned area turn-around times, as appropriate.
During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment.
Follows policies, procedures, and safety rules.
Observes standard infection control precautions and complies with OSHA standards.
Communicates and documents any facility or patient related issues to management, as appropriate.
Correct minor safety hazards.
Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift.
Manages time effectively and prioritize department daily tasks, minimizing incidental overtime.
Assumes responsibility for growth and development.
Participates in continuing education and in-service programs.
Contributes ideas towards improving the efficiency and effectiveness of department processes.