Environmental Services Director

Compass Group•Grosse Pointe Farms, MI

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.Job SummaryThe Environmental Services Director is responsible for leading and supporting Environmental Services operations across hospital accounts within the Detroit metro market. This role provides strategic, financial, and operational leadership while ensuring regulatory compliance, service excellence, and strong collaboration with hospital administration and clinical partners.

Nice To Haves

Four years of Environmental Services management or director‑level experience, or an equivalent combination of education and related experience
Healthcare Environmental Services or housekeeping management experience in a large, complex account is strongly preferred
Demonstrated ability to analyze and interpret financial, operational, and performance data, with solid general business acumen
Strong leadership, interpersonal, and communication skills, including the ability to influence and collaborate with diverse client and administrative stakeholders
High customer‑service orientation with a strong focus on quality, safety, and patient experience
Ability to manage multiple priorities, work under pressure, and consistently meet established goals and objectives
Proven public speaking and presentation skills preferred

Responsibilities

Oversee departmental financial performance, including budgets, forecasts, expenditures, and key performance metrics
Develop, recommend, and manage departmental operating budgets to ensure fiscal accountability and adherence to financial targets
Analyze financial data and operational statistics to drive efficiency and informed decision‑making
Plan, organize, direct, and supervise all Environmental Services functions and activities
Establish work standards, workflows, staffing models, and productivity expectations to support high‑quality outcomes
Coordinate Environmental Services activities with nursing leadership, facilities, infection control, and other hospital departments
Provide leadership across multiple accounts, including travel to assigned sites to offer operational support, mentorship, and oversight
Establish, implement, and enforce departmental policies, procedures, and best practices to ensure consistency and compliance
Actively communicate with hospital administration and client stakeholders to align department objectives with facility goals
Ensure compliance with all regulatory, accreditation, and safety requirements
Lead and administer quality initiatives, including Total Quality Management (TQM) processes and performance improvement plans
Demonstrate proactive leadership in achieving facility goals, contract commitments, and performance targets
Foster a culture of accountability, engagement, creativity, and continuous improvement by coaching, mentoring, and developing team members
Model strong leadership behaviors that promote service excellence, collaboration, and operational integrity