Environmental Services / Custodial Operations Manager 2

Sodexo•Tarboro, NC

9h•Onsite

About The Position

Sodexo is seeking a dynamic Environmental Services Operations Manager 2 for ECU Health Edgecombe Hospital, a 117-bed acute care facility, and is one of nine hospitals in the ECU Health System, serving patients and communities across Eastern North Carolina. This position will manage a team of 20 individuals on Day Shift and supports this progressive organization by providing leadership for our Environmental team in the delivery of safe, sanitary, and innovative services to our patients, customers and hospital employees in a variety of settings. This role will support floor care projects, payroll, and lead the team in engagement. Preferred candidates will have experience in Environmental Services, Hotels housekeeping and/or Custodial Services, military service, and excellent customer service skills. Sodexo is seeking a true self-starter who can lead a team under minimal supervision. What You'll Do implement performance improvement and quality assurance programs targeted to improve customer satisfaction. Interact with patients and the nursing staff. Customer Service Training for our front-line staff Conducting patient ready room inspections and patient surveys Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies Previous experience working in a high-volume facility Strong management skills, preferably in health care 2-4 years of management experience preferred. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Requirements

Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
Previous experience working in a high-volume facility
Strong management skills, preferably in health care
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Nice To Haves

experience in Environmental Services, Hotels housekeeping and/or Custodial Services, military service, and excellent customer service skills.
2-4 years of management experience preferred.

Responsibilities

implement performance improvement and quality assurance programs targeted to improve customer satisfaction.
Interact with patients and the nursing staff.
Customer Service Training for our front-line staff
Conducting patient ready room inspections and patient surveys
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)