Environmental Services / Custodial Operations Manager 2
About The Position
Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 with University Hospitals. This position will require frequent travel and will be based primarily onsite at Cleveland Medical Center located in Cleveland, OH. Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
Requirements
- experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery
- customer service and guest satisfaction focus in a healthcare or hospitality setting
- strong leadership skills and has the ability to work independently to drive program
- experience effectively managing projects within agreed upon timelines
- results and safety driven
- proficiency with computers and other technology
- Active driver's license
- Minimum Education Requirement - Associate's Degree or equivalent experience
- Minimum Management Experience - 2 years
- Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
Responsibilities
- be responsible for driving client and patient satisfaction scores
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
- lead teams and departmental projects and initiatives
- effectively manage the Unit Operating System
- monitor compliance and reach project target dates of completion
- support a diverse and inclusive workforce
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
