Environmental Associate

Yale-New Haven Health • New Haven, CT

80d

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the general direction of the Nurse Manager, and in cooperation with all the members of the patient care teams, performs a wide range of customer relations, environmental, patient care, and supply functions to fully support patient care activities on the assigned patient care division. Although it is necessary to identify specific tasks relating to this position, the overriding responsibility is to integrate this role into the patient care model to ensure that the patient care team works for the good of the patient; other specific tasks may be added or deleted from the day to day operationalization of this position, as the patient care team adapts to the daily needs of the patients we serve. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

Requirements

• High School Diploma or GED preferred.
• Six months demonstrated customer service related work experience required.
• Must successfully complete a training program provided by the Environmental Services Department and achieve competence in all duties.
• Excellent Customer Service and communication skills.
• Ability to read, write and perform basic math.
• Ability to work independently.
• Able to perform as part of the patient care team.

Responsibilities

• Provides physical assistance to nursing staff performing patient care, escorts patients throughout the Hospital as needed, and demonstrates knowledge of patients' age-specific considerations.
• Uses proper patient positioning techniques and equipment correctly while moving or transporting patients.
• Assists clinical staff with lifting and supporting patients getting in and out of bed and positioning immobile patients; and restraining patients.
• Responds to emergency situations by obtaining supplies and equipment as needed.
• Transports patients safely, courteously, and in a timely manner to all testing areas and at discharge, and obtains all necessary medical information and equipment and supplies before leaving unit.
• Transports deceased patients to the morgue.
• Performs housekeeping tasks to ensure the sanitary conditions of all areas.
• Corrects observed discrepancies immediately (e.g. spills on the floor, trash cans overflowing).
• Completes required housekeeping functions as scheduled and according to procedure.
• Checks all dispensers (paper towels, toilet paper, soap) daily and refills as needed.
• Uses correct mopping procedures and uses an adequate number of wet floor signs.
• Adheres to 7-step cleaning procedure for furniture and walls and keeps ceiling and wall vents free of dust.
• Removes supplies from shelves, cabinets and drawers routinely; cleans the areas; and rotates the stock.
• Maintains bathrooms in acceptable condition by properly cleaning all fixtures, walls, floors, sinks, and commodes.
• Performs minor repairs and coordinates more complicated work with Engineering to ensure the areas are maintained and hardware/equipment functions in manner consistent with patient and staff expectations.
• Follows established standards to obtain patient supplies and maintain supply inventories.
• Meets established standards for maintenance and control of equipment and for cleanliness of general service areas.
• Attends and actively participates in ongoing training and retraining programs as required and as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees