Environment Services Manager

Strong National Museum•Rochester, NY

12d•Onsite

About The Position

The specifications described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervise a team of maintenance and janitorial staff, determining workload, delegating assignments, training, monitoring, and reviewing work performance for quality, accuracy, and completeness. Direct budgeting and other financial responsibilities associated with the Environmental Services team. Direct and oversee outsourced temporary staffing agency relationship and temporary employees. In addition, participate in hiring direct employees and onboarding. Manage various facility projects and maintenance vendors requiring a high level of attention to detail and cleanliness. Plan, develop, and maintain daily, short and long-term goals related to the overall cleaning of the building. Work closely with other museum staff to coordinate setup and removal of equipment with respect to public programs and facility rentals. Offer instruction and advice to environmental specialists regarding museum policies, methods of cleaning, and communication skills needed to work effectively with museum staff and external museum guests. Evaluate environmental staff performance and make recommendations based on results. Work closely with Facility Rental Manager to aid in setup for events, such as staging, tables and chairs. Complete, as needed, uncompleted tasks of the Environmental Services team.

Requirements

Supervisory or managerial experience, particularly with differing administrative areas of responsibility.
Forward-thinking with high ethical standards and a strong operational focus.
Outstanding verbal and written communication skills with the ability to use English as a first language.
Willing and able to work some early and some late hours.
Excellent computer skills and proficiency with Windows, Microsoft Word, Excel, Outlook, and a familiarity with using the internet for email.
Ability to develop and maintain a broad overview of museum functions while also maintaining attention to detail.
Possess a positive, can-do attitude.
Ability to work quickly and efficiently.
Skilled in working well under pressure and meeting deadlines.
Ability to prioritize workload and manage several tasks simultaneously.
Detail-Oriented: Must be extremely organized. Careful attention to detail to ensure all communications and documentation contain accurate and appropriate information, and to ensure that all procedures are properly executed.
Interpersonal Tact: Frequent contact with individuals within and outside the museum in situations where considerable tact and initiative are needed to impact business results. Excellent listening skills, a high degree of diplomacy and maturity, and the ability to balance empathy and objectivity.
Collaboration: We work in a team-oriented environment, so it is vital that our employees maintain effective interpersonal relationships. Team members must be good at active listening, conflict management, cooperation, facilitation, negotiation, and be open to feedback.
Communication: Our employees should always communicate and act in a respectful manner when working with others, including those from outside the museum. The ability to handle difficult and stressful situations with professional composure is vital for this position. This job requires the ability to communicate effectively in both oral and written form using the English language.
Guest Service: All museum employees provide extraordinary service to our guests. People are filled with anticipation when they visit. When they leave, they feel enriched, are glad they came, and look forward to returning. The environmental services team’s work should contribute to these sentiments every day.
Problem-Solving: Things don’t always go as planned. This job requires knowledge of principles involved in strategic planning, coordination of people and resources, and taking corrective action. The employee should exercise sound judgment in making decisions and be able to independently perform all the duties of the position efficiently and effectively.
Time Management: The ability to work well under pressure and handle several projects at once in order to meet the varying needs of the museum is fundamental to this role. The employee must be self-motivated, well-organized, and flexible. A strong ability to multi-task and work with competing deadlines and varying priorities without compromising attention to detail or quality of work is essential.
Computer Proficiency: This position requires substantial work on a computer, in databases, and with related equipment. A high degree of comfort and proficiency with computer technology and software, especially Microsoft Office, is important. The ability to learn new systems, as needed, is also beneficial.

Nice To Haves

Bilingual language skills.

Responsibilities

Supervise a team of maintenance and janitorial staff, determining workload, delegating assignments, training, monitoring, and reviewing work performance for quality, accuracy, and completeness.
Direct budgeting and other financial responsibilities associated with the Environmental Services team.
Direct and oversee outsourced temporary staffing agency relationship and temporary employees. In addition, participate in hiring direct employees and onboarding.
Manage various facility projects and maintenance vendors requiring a high level of attention to detail and cleanliness.
Plan, develop, and maintain daily, short and long-term goals related to the overall cleaning of the building.
Work closely with other museum staff to coordinate setup and removal of equipment with respect to public programs and facility rentals.
Offer instruction and advice to environmental specialists regarding museum policies, methods of cleaning, and communication skills needed to work effectively with museum staff and external museum guests.
Evaluate environmental staff performance and make recommendations based on results.
Work closely with Facility Rental Manager to aid in setup for events, such as staging, tables and chairs.
Complete, as needed, uncompleted tasks of the Environmental Services team.