Environment Management Lead

ECS Tech Inc

8d•Remote

About The Position

ECS is seeking an Environment Management Lead to work remotely. The Environment Management Lead will collaborate with designated business and technical teams to ensure applications are fully available to all stakeholders and USPS customers. This role is critical in maintaining the integrity and performance of various environments, including Development (DEV), System Integration Testing (SIT), and Customer Acceptance Testing (CAT). The lead will be responsible for updating and drafting Technical Architecture Diagrams, NCRB's, and System Network details and specifications to ensure accuracy and relevance.

Requirements

Strong working knowledge of SQL, including the ability to understand and write complex SQL using select statements, views, joins, and indexing to create report data.
Demonstrated experience using UNIX commands to manage production Linux servers, including the creation and maintenance of shell scripts for application maintenance activities.
Proficient in using SQL queries on Oracle Databases, Cloudera, and DataStax for database lookups and data management.
Proficient in working with Apache Kafka and Confluent to implement, and manage real-time data streaming solutions, ensuring efficient data flow and integration across systems.
Experience working with both on-premises and cloud-based environments.
Strong knowledge or ability to master the Incident Management processes and the ability to lead as a Critical Incident Manager.
Excellent written and verbal communication skills, with a proven ability to work effectively with stakeholders, executives, and technical staff.
Effective liaison skills between business and technical teams, with strong facilitation abilities to lead Production Support Application Monitoring in real-time.
Familiarity with terminology, usage, and operating characteristics of hardware, software, and operating system components.
Ability to present and communicate at all levels within the organization.

Responsibilities

Work across business and technical teams to ensure application availability for all stakeholders and USPS customers.
Update and draft new Technical Architecture Diagrams, NCRB's, and System Network details and specifications as needed.
Analyze and evaluate complex data file processing, translating customer reporting requirements into comprehensive reports.
Collaborate with the Corporate Information Security Office (CISO) and Network and Infrastructure Technology (NIT) teams to ensure timely system patching and testing across all environments.
Track system upgrade requirements and due dates, coordinating system upgrades effectively.
Ensure the availability of DEV, SIT, and CAT environments, and manage proper Production Data Usage approvals.
Lead as a Critical Incident Manager to restore production applications during impacting events, responding quickly to system alerts to minimize downtime.
Facilitate communication between technical teams and the Enterprise System Monitoring Team (ESM) to ensure timely updates and accurate monitoring of critical systems.
Collaborate with Enterprise teams to set up and configure Splunk Monitors for effective system monitoring and alerting.
Maintain and update monitoring configurations to reflect changes in system architecture and operational requirements.
Analyze monitoring data to identify trends and potential issues, providing insights to improve system performance and reliability.