Entry-Level Volvo Automotive Service Advisor

Lovering Auto Group • Concord, NH

106d • $40,000 - $50,000

About The Position

Lovering Volvo is looking for a Service Advisor to join our team. This is a customer service position in a fast-paced, team environment. This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently.

Requirements

• Previous automotive experience is preferred but not required
• Customer service skills – the desire to go above and beyond for your customers
• Excellent communication skills – candidate needs to be a clear and confident communicator
• Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed
• Reliable – the team around you can depend on you to be on time and to perform your job well
• Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full!
• Desire to grow within our organization
• Self-starter
• Detail-oriented
• Proficient with using computer systems, with experience using CDK a plus
• Strong work ethic

Responsibilities

• Handle telephone and web inquiries regarding service work and appointments
• Provide an EXCELLENT customer service experience
• Prepare and process repair orders
• Advise customers on the care of their vehicles
• Consult with technicians regarding required repairs
• Review repair orders to ensure that the work has been completed and additional work required is noted
• Explain completed work and charges to customers
• Maintain high customer satisfaction standards
• Maintain a professional appearance

Benefits

• Competitive pay
• Paid factory training and in-house training program
• 3 weeks paid time off in the first year
• Employee matching 401K program
• Medical, vision and dental benefits (Anthem Blue Cross Blue Shield; company pays 50%)
• Higher education tuition assistance
• Employee purchase discounts
• Focus on employee wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed