Entry Level Technical Systems Analyst - Must have knowledge of Linux, Unix, and Windows (Open)

FIS

102d

About The Position

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? Provide level 1 and level 2 support for client-facing systems and applications including mainframes, switches, networks, processor links, servers- windows, and internet. The candidate must have a general understanding of processes, tools and practices in one or more technical processing environments. Generally, performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex tasks, error conditions and production issues to learn through experience. Typically requires up to three years production/operations support experience.

Requirements

• High school diploma or GED.
• Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience may be required at higher career levels.
• Prior banking experience preferred.
• Strong analytical, organizational and time management skills.
• The ability to work independently.
• Excellent communicator and strong problem-solver.
• Knowledge of FIS products a plus.

Nice To Haves

• Energy Trading, Risk Management (ETRM) experience would be highly beneficial.
• Financial Systems knowledge preferred.
• Technical Phone Support would be a plus.

Responsibilities

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment (rotating on-call and holiday support may be required).
• Maintains peak performance at full capacity for all systems.
• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing incidents, and exercises sound judgment to make client impacting processing adjustments.
• Recognizes abnormal processing conditions and makes appropriate response decisions.
• Follows escalation procedures when appropriate to resolve errors in a timely manner.
• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
• Recognizes and implements/automates process enhancements.
• Monitors and responds accordingly to an array of system and application generated messages.
• Responds in a timely manner to questions and requests from incoming calls and incident tickets.
• Proactively maintains contact with clients and serves as client advocate to internal organizations.
• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
• Works on internal and external projects of various sizes, complexity.
• Contributes to existing and develops new solution approaches to the IT environment.
• Other related duties assigned as needed.

Benefits

• Opportunities to innovate in fintech.
• Tools for personal and professional growth.
• Inclusive and diverse work environment.
• Resources to invest in your community.
• Competitive salary and benefits.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees