Entry-Level Systems Specialist

LPA, Inc.•Irvine, CA

About The Position

Join the 2025 AIA Firm Award Winner shaping a more sustainable future. LPA is a collective of designers, engineers, and researchers committed to tackling the biggest issues of our time. Our "No Excuses" integrated design approach was recognized by the AIA as “a trailblazer in sustainable, high-performance architecture". At LPA you’ll be part of the team that is changing the way the industry thinks about design and carbon emissions, built around the belief that we only achieve our goals when everybody has a seat at the table and all input is valued. We’re currently seeking a passionate Systems Specialist to join our integrated team of architects, engineers, interior designers, landscape architects and master planners. As a member of Inspire Design (ID), our unified technology team, you will be a firm wide participant in our uniquely collaborative process by maintaining, supporting, and implementing technologies that inspire the design process. Your impact will be across multiple disciplines on a wide variety of innovative, sustainable projects. Our award-winning projects aim to have a positive and enduring environmental, economic, and social impact. LPA’s technology team, Inspire Design, is a unified group that includes Design Technology (DT), Systems Technology (ST), Data and AI Technology (D+AI), Business Technology (BT), and Digital Product development (Product). As a part of Systems Technologies, the Systems Specialist is critical in supporting the in person hardware, software, and physical infrastructure vital to the firm's daily operations. This position focuses on effectively maintaining key business and design systems and applications while providing exceptional support service. As part of a unified technology team, you will also contribute to efforts within the other teams (DT, D+AI, BT, + Product) which advance our pursuit of a better process that returns better results.

Requirements

Up to 3 years of related field experience
Passion for people through excellent customer service and collaboration
Knowledge of various operating systems and cloud platforms
Experience with troubleshooting and desktop PC support
Awareness of antivirus technologies and data backup/recovery
Knowledge of Microsoft Office 365 and Adobe Creative Cloud
Resourcefulness and an aptitude for problem-solving
Excellent communication skills
Experience educating others
Passion for knowledge sharing and documentation

Nice To Haves

CompTIA A+ Certification preferred
Experience in a service desk or client facing service environment
AA or BS/BA in Computer Science or a related discipline or equivalent field experience
Knowledge of Autodesk Revit, Autodesk AutoCAD, Autodesk Civil 3d, Newforma Project Center, Bluebeam Revu, or similar design applications.
Professional certifications (e.g., Microsoft, CompTIA, Cisco)

Responsibilities

Actively listen to end users’ explanations of computer issues
Installation, troubleshooting, and configuration workstation software and hardware
Set up accounts, physical computers, and workstation cabling
Act as the first point of contact to address or delegate resolution of technical issues and requests
Ensure security through access controls and compliance with policies.
Guide users through the recommended troubleshooting procedures
Utilize effective questioning techniques to identify problems accurately
Installation and tracking of IT assets.
Develop expertise to inform and collaborate with staff on new technologies
Maintain and update an internal knowledge base with technical documentation, manuals, and IT policies

Benefits

Mentorship from Directors and senior team members across disciplines.
Career development support, including professional development grants and in-house training.
Ongoing education through LPA+U courses and Tech Talks focused on innovative, sustainable practices.
8 paid hours of volunteer time each year.
Opportunities to propose and lead projects that impact your local community, including more than $1 million since 2015 in Habitat for Humanity builds, scholarships, and other pro bono community projects.
Access to our Professional Development Grants program, created to encourage professional development and further LPA's collective knowledge as a firm. Over the life of the grant program, we have invested $1,196,890 and impacted 848 LPA employees.
Competitive salaries and a robust benefits package—including health and dental insurance, retirement and financial planning, wellness initiatives, and flexible work/life programs.
This position is eligible for an annual bonus.

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