Entry Level System Engineer Japanese English( Linux / Windows )
About The Position
This position is responsible for monitoring, troubleshooting, supporting, and reporting on server and network environment at client to ensure that services are available to all users while pursuing an uptime of 99.99+%. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Detects error/problematic messages that signal malfunction in server and/or network by monitoring display screen, checking alert emails, and communicating with 3rd vendors or business partners. DNS support such as Initial setting, Update, Backup, Deletion, and Restoring. Log extraction to support System Engineer/Advanced System Engineer for trouble shootings. Network support such as IP block on Firewall/Server and connectivity test using commands like ping, tracert, lookup, latency and so on. Makes a requested report for customers/business partners. HW replacement such as HDD, RAM, RAID Battery, NIC and so on. Responds system errors within designated way. Storage setup as server operation including Volume expansion/deletion. Physical server setup including Mounting and cabling. Network gear mounting for Switch, Router, and Firewall. Condition check of Data center. Makes announcements for maintenance for internal/external users Uses CLI (Command Line Interface) to accomplish tasks. Troubleshoots and assists customers to perform any remediation steps necessary when problems are realized. (e.g. Troubleshooting for email environment by using IMAP repair tool and Service/Server restart.) Updates documentation to record new equipment installed and changes made to computer configurations. Performs scheduled maintenance. Other duties as assigned.
Requirements
- Associate's degree (A.A.) or equivalent from two-year-college or technical school; one to two years related experience and/or training; or equivalent combination of education and experience.
- Less education and experience are acceptable if having the strong passion to learn and work with us.
- Proficiency with Microsoft Word and Excel
- Proficiency with text editing, preferably Vi
- Ability to type 60 WPM
- Ability to resolve any issue with limited time and resources
- Ability to execute multiple tasks simultaneously
- Ability to make good communications with other Departments
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from group of managers, clients and customers.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Nice To Haves
- Writing and verbal communication skills in Business level Japanese are preferred.
Responsibilities
- Detects error/problematic messages that signal malfunction in server and/or network by monitoring display screen, checking alert emails, and communicating with 3rd vendors or business partners.
- DNS support such as Initial setting, Update, Backup, Deletion, and Restoring.
- Log extraction to support System Engineer/Advanced System Engineer for trouble shootings.
- Network support such as IP block on Firewall/Server and connectivity test using commands like ping, tracert, lookup, latency and so on.
- Makes a requested report for customers/business partners.
- HW replacement such as HDD, RAM, RAID Battery, NIC and so on.
- Responds system errors within designated way.
- Storage setup as server operation including Volume expansion/deletion.
- Physical server setup including Mounting and cabling.
- Network gear mounting for Switch, Router, and Firewall.
- Condition check of Data center.
- Makes announcements for maintenance for internal/external users
- Uses CLI (Command Line Interface) to accomplish tasks.
- Troubleshoots and assists customers to perform any remediation steps necessary when problems are realized. (e.g. Troubleshooting for email environment by using IMAP repair tool and Service/Server restart.)
- Updates documentation to record new equipment installed and changes made to computer configurations.
- Performs scheduled maintenance.
- Other duties as assigned.
Benefits
- client has great benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
