Entry-Level Service Advisor (Kool Toyota)

Kool Automotive Group•Grand Rapids, MI

54d•$40,000 - $55,000•Onsite

About The Position

Kool Toyota is looking for an Entry-Level Service Advisor to join our busy and growing Service Department. This role is ideal for someone who has some dealership experience—preferably in a Service Lane or Service Department —and is ready to grow their career in a fast-paced, customer-focused environment. The Service Advisor serves as the primary point of contact between our customers and service team, ensuring a smooth, positive experience from check-in to vehicle pickup.

Requirements

Previous dealership experience required, preferably in a Service Lane or Service Department
Strong customer service and communication skills
Ability to multitask and stay organized in a high-volume environment
Comfortable working in a fast-paced, team-oriented setting
Basic computer skills and ability to learn dealership software systems
Professional appearance and positive attitude

Nice To Haves

Automotive knowledge is a plus, but not required

Responsibilities

Greet customers promptly and professionally in the service drive
Listen to customer concerns and accurately document vehicle service needs
Create and manage repair orders using dealership systems
Communicate recommended services and updates clearly to customers
Coordinate with technicians to ensure timely and accurate repairs
Provide accurate estimates and explain repair timelines and costs
Maintain consistent communication with customers throughout the service process
Ensure a high level of customer satisfaction by delivering an excellent service experience
Support overall service lane flow in a fast-paced environment