Kool Automotive Group-posted 2 days ago
$40,000 - $55,000/Yr
Full-time • Entry Level
Onsite • Grand Rapids, MI

Kool Toyota is looking for an Entry-Level Service Advisor to join our busy and growing Service Department. This role is ideal for someone who has some dealership experience—preferably in a Service Lane or Service Department —and is ready to grow their career in a fast-paced, customer-focused environment. The Service Advisor serves as the primary point of contact between our customers and service team, ensuring a smooth, positive experience from check-in to vehicle pickup.

  • Greet customers promptly and professionally in the service drive
  • Listen to customer concerns and accurately document vehicle service needs
  • Create and manage repair orders using dealership systems
  • Communicate recommended services and updates clearly to customers
  • Coordinate with technicians to ensure timely and accurate repairs
  • Provide accurate estimates and explain repair timelines and costs
  • Maintain consistent communication with customers throughout the service process
  • Ensure a high level of customer satisfaction by delivering an excellent service experience
  • Support overall service lane flow in a fast-paced environment
  • Previous dealership experience required, preferably in a Service Lane or Service Department
  • Strong customer service and communication skills
  • Ability to multitask and stay organized in a high-volume environment
  • Comfortable working in a fast-paced, team-oriented setting
  • Basic computer skills and ability to learn dealership software systems
  • Professional appearance and positive attitude
  • Automotive knowledge is a plus, but not required
  • Competitive pay range of $40,000–$55,000, based on experience
  • Full benefits package, including medical, dental, vision, and 401(k)
  • Paid time off and paid holidays
  • On-the-job training and career growth opportunities
  • Supportive, team-oriented work environment
  • Opportunity to build a long-term career with Kool Automotive Group
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