Entry Level Residential Installer

TEKsystems•Shelton, CT

4d•$20 - $24•Onsite

About The Position

Qualifications: People who have come from a or education where they have worked with their hands and are mechanically sound provided customer service and worked outside typically work out much better than people with an office They will install Add-On devices to existing customer security systems If they possess Security Alarm experience already they will be used to address service tickets for customers Day-to-day duties: First week will involve completing LMS ADT training classes - while on site at an ADT branch office Second week will be a field training week - they will watch a tech perform the work Third week they will get their hands on the equipment, perform installations while being trained by a technician Forth and fifth week will be continued training until the new hire is able to perform the work independantly. After training they will be doing the following work: 1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers. 2. Installing window breaks, door units, and smoke detectors. 3. Troubleshooting signal issues to ensure the alarm functions properly if needed. 4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels. 5. Test and verify signals for equipment 6. Train customers on how to use the equipment, connect to the devices, and answer all questions including ensuring that they have no additional need (equipment, etc.). 7. Completing necessary customer paperwork for each job. 8. Cost ALL PART utilize for each job installed before closing out jobs with the dispatch center. 9. Maintaining accurate truck inventory of ADT products. 10. Provide top-quality customer service. 11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.

Requirements

Great Communication skills
Reliable
Adaptive personality
Stellar interpersonal skills
Ability to think quickly on their feet
Ability to read non-verbal cues from the residential customer
Solution-oriented, customer-centric attitude
6-foot ladder (they can get a Little Giant that folds up if they drive a sedan)
Screwdrivers but preferably an electric drill
Wire cutters
Hand sheetrock saw
Reliable Vehicle

Responsibilities

Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
Installing window breaks, door units, and smoke detectors.
Troubleshooting signal issues to ensure the alarm functions properly if needed.
Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
Test and verify signals for equipment
Train customers on how to use the equipment, connect to the devices, and answer all questions including ensuring that they have no additional need (equipment, etc.).
Completing necessary customer paperwork for each job.
Cost ALL PART utilize for each job installed before closing out jobs with the dispatch center.
Maintaining accurate truck inventory of ADT products.
Provide top-quality customer service.
Achieve 90% Goal Attainment for completed installations and zero “go-backs”.