Entry Level Portable Device Technician/Scheduler

Neurocare Inc • Newton, MA

19h

About The Position

The portable device tech/scheduler serves as a key member of the Home Sleep Testing department, responsible for both the technical support of HST operations and proactive outreach to schedule home sleep studies. This role ensures high-quality patient education, reliable device management, and efficient appointment scheduling to maximize study completion rates and program success.

Requirements

• High school diploma or equivalent.
• Prior success in a clinical, patient-facing, or scheduling/call outreach role.
• Strong verbal communication and patient education skills.
• Basic proficiency navigating clinical or scheduling software systems.
• Demonstrated reliability, organization, and ability to meet daily targets.

Nice To Haves

• Previous experience as an HST Technician or within Sleep Medicine.
• Familiarity with NOX, Cadwell, Somnomedics, Wesper, SleepImage, or comparable HST platforms.
• Experience tracking, maintaining, or processing diagnostic equipment.

Responsibilities

• Program and prepare HST devices in alignment with established clinical protocols.
• Conduct patient “teaches,” including device application instruction, troubleshooting guidance, and return expectations.
• Upload, review, and verify study data; escalate unscorable or incomplete studies per workflow.
• Clean, disinfect, recharge, and inventory HST devices and associated supplies.
• Assist in monitoring and reducing unreturned device rates.
• Accurately document all device and patient interactions in the EMR/platform.
• Support ongoing quality assurance initiatives within the HST Program.
• Perform outbound patient calls to schedule pending or physician-ordered HST studies.
• Schedule appointments directly into the HST scheduling system, ensuring accuracy and clarity.
• Provide clear instructions and expectations to patients regarding pickup, device use, and return.
• Meet daily productivity expectations: 30 outbound calls/day and 15 completed scheduled appointments/day
• Collaborate with the Scheduling Team and HST leadership to optimize appointment slot utilization.
• Identify and escalate workflow issues, patient barriers, or unusual trends.

Benefits

• Competitive compensation.
• Comprehensive benefits package including Health, Dental, and Vision coverage, plus 100% company-paid Life/AD&D and Long-Term Disability insurance.
• 401(k) plan with employer match.
• Paid Time Off (PTO) and company-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED