Entry-Level Patient Concierge Coordinator

Medpace, Inc.•Cincinnati, OH

About The Position

The Patient Concierge Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.

Requirements

Bachelor’s degree
Effective time management skills, with a strong ability to manage multiple projects and timelines
Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
Determined and enthusiastic to embrace an opportunity within a new service
Team-player with a positive attitude and genuine love to support patients

Nice To Haves

Experience in a patient-facing role preferred
Knowledge and experience of global travel logistics, infrastructure and cost drivers
Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
Prior experience of working within a clinical research/healthcare setting
Spanish speaking is a bonus, however not essential

Responsibilities

Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
Work with the client and trial manager to create guidelines and parameters for each new study
New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
Onboard the clinic nurse for new sites
Liaising with patients (or patient’s primary caregiver/family member)
Coordinate logistics and translation needs with various outside vendors
Effectively plan for future visit needs and utilize efficiencies whenever possible
Track spending and prepare monthly usage financial reporting
Maintain effective and efficient communication
May be responsible for other projects and responsibilities as assigned
Some evening and or weekend work for patient travel emergency assistance