Valvoline-posted 8 months ago
Entry Level
Frankfort, KY
Repair and Maintenance

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us. Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

  • Monitor network systems and infrastructure for performance and availability.
  • Troubleshoot and resolve issues related to Fortinet networking equipment including FEX, routers, switches, and access points.
  • Create, update, and manage tickets using ServiceNow in accordance with established procedures and SLAs.
  • Collaborate with internal teams via Microsoft Teams and document processes and solutions using OneNote.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain detailed documentation of issues, resolutions, and updates in real-time.
  • Adhere to NOC processes and follow standard operating procedures.
  • Familiarity with Fortinet networking equipment (FEX, routers, switches, access points).
  • Working knowledge of networking fundamentals, specifically OSI layers 1-3.
  • Experience or training in using ServiceNow for ticketing and workflow management.
  • Comfortable working with Microsoft Office tools, especially Excel, OneNote, and Teams.
  • Certification(s) in networking (e.g., CompTIA Network+, Fortinet NSE certifications, or Cisco CCNA).
  • Previous internship or experience in a technical support or NOC environment.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced, team-oriented environment.
  • Willingness to work flexible hours or shifts as needed.
  • Health insurance plans (medical, dental, vision)
  • HSA and flexible spending accounts
  • 401(k)
  • Incentive opportunity
  • Life insurance
  • Short and long-term disability insurance
  • Paid vacation and holidays
  • Employee Assistance Program
  • Valvoline Instant Oil Change discounts
  • Tuition reimbursement
  • Adoption assistance
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