Essential Functions: Customer service and communication skills: Translating technical concepts and terms into clear verbose instructions for our end-users and clients keeping patience and empathy in mind throughout. Troubleshooting hardware and software issues: Diagnose and resolve or escalate reported issues across all computers, printers, mobile devices and associated peripherals within the organization. Cloud Computing: Familiarity with Exchange Online, Sharepoint, OneDrive, Azure AD, creating users, mailboxes, distribution and security groups. Proficiency in navigating, deploying and triaging of Windows operating systems. Active Directory/Windows Domain: Clear understanding in the basic functions of a Windows domain and daily upkeep of users, groups, object with Microsoft Active Directory. Network fundamentals: Knowledge of basic networking protocols, IP addressing, DNS, DHCP and the techniques needed to properly diagnose and maintain devices relying on these fundamentals. Remote Support: Knowledge and experience in supporting end-users and non-human devices with remote connectivity software. Cybersecurity Awareness: Familiarity with best practices surrounding threat detection software, multi-factor authentication, methods for identifying and reporting potential threats, and resilliance against social engineering. Additional Responsibilities: Performs other similar or related duties as required or assigned. Job Qualifications: General Knowledge, Skills, and Abilities (KSA’s) required Strong troubleshooting skills with server, client and cloud environments Working knowledge with DHCP, DNS, Active Directory, Microsoft Exchange Willingness to learn specialized inhouse software Physical Demands: Physical, Mental and workplace Environment Conditions The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 5 lbs and occasionally lift and/or move up to 20 lbs. Specific vision abilities required by this job include: close vision, distance vision, color vision & focus. Working Conditions: Workplace Environment Conditions Normal Office Environment The noise level in this environment is usually mild to moderate Education and Experience: Technical School Diploma or College degree A+, Network +, MCP or related certification is desirable. 1-2 years of network support experience preferred Background in medical, clinical or diagnostic environment is a plus. We Offer: Medical, Dental & Vision Insurance Competitive Salary Short and Long Term Disability Life Insurance Dependent Care Flex Spending Account Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD) Legal Plan & Identity Theft Protection 401(k) Plan Paid Vacation & Holiday Business Casual Environment Credit Union Visit us at http://www.genesisglobalgrp.com Genesis Global Group is an equal opportunity employer.