Entry Level IT Technician (San Francisco - United States)

Yelp, Inc•San Francisco, CA

2d•$58,000 - $96,000•Onsite

About The Position

Our Yelp IT Technicians deliver top-tier support to our remote employees across North America and Europe Our team is dedicated to empowering Yelpers’ productivity from a warm welcome and onboarding, to troubleshooting, access requests, and technical support for a wide variety of hardware and software. We work closely with Engineering to resolve issues quickly and improve IT services for everyone at Yelp. In this role, you’ll provide 5-star IT service to Yelpers in our San Francisco headquarters and those working remotely. You’ll be the local go-to expert for troubleshooting Mac and Windows devices, mobile tech, printers, and video conferencing, along with general IT needs. Your responsibilities will include onboarding and training employees, managing inventory, maintaining our workspaces, and supporting equipment repairs and provisioning. With most of our technology Apple-based, we especially welcome those who are comfortable with or eager to learn Apple products. You’ll also benefit from hands-on mentorship and ongoing training opportunities to help you grow your IT skills. If you’re passionate about supporting others and looking to launch or grow your IT career, even if you haven’t worked in IT before, we want to hear from you. At Yelp, we welcome great people from all backgrounds, not just those who check every box. Please note that this opportunity is exclusively available physically in office and requires regular attendance in our office space (Monday-Friday). This role cannot be completed remotely. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

Requirements

Genuine passion for technology, helping people solve problems, and delivering exceptional customer service.
Strong verbal and written communication skills.
Empathy, patience, and professionalism when supporting customers and colleagues.
Ability to adapt your communication style to different audiences and situations.
Curiosity and eagerness to learn new technologies and processes.
Motivation to build a long-term career in IT, whether you’re just starting out or bringing transferable experience.
Team-oriented mindset with a commitment to contributing to a supportive, collaborative environment.

Responsibilities

Provide in-office walk-up support and maintain the office IT environment, as well as remote assistance, always ensuring a great customer experience for our Yelpers.
Respond to escalated tickets, resolve reported customer problems, and manage support queues.
Identify, troubleshoot, and resolve issues related to IT and AV hardware, software, and applications.
Conduct monthly training sessions for our Sales team on essential tech skills such as laptop setup, Mac and Windows fundamentals (including taking screenshots), and connecting external monitors.
Assist with cycle counts, purchasing, inventory management, monthly replenishment of IT equipment for local and remote employees, and coordinate with 3rd party vendors for fulfillment.
Collaborate with Workplace, People Operations, Recruiting and other IT teams to ensure 100% success on all new hires, transfers, and terminations.
Support AV/IT experiences at in-person office events (occasional afterhours support may be required)

Benefits

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience. Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $58,000 and $96,000.
You can find more information about Yelp's five star benefits here!

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