Expedient-posted 7 months ago
$32,000 - $40,000/Yr
Full-time • Entry Level
Hybrid • Memphis, TN
Administrative and Support Services

Expedient is hiring for an on-site, entry-level position that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Memphis, TN data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure. If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role. Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients.

  • Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
  • Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
  • Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
  • Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.
  • Some experience with IT and technology; acceptable experience can include self-study, technical school or work experience.
  • Must pass pre-employment screens.
  • Previous customer-service work experience.
  • Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
  • Excellent written and verbal communication skills.
  • Strong analytical and independent problem-solving skills.
  • Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
  • Three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care.
  • Parental leave.
  • Top-tier medical, dental, and vision insurance at an affordable rate.
  • Disability and life insurance.
  • Wellness engagement opportunities.
  • 401(k) with a generous match.
  • Paid parking and other perks.
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