Entry-Level IT Support Associate (B)

Expedient-posted about 1 year ago
$32,000 - $37,000/Yr
Full-time • Entry Level
Hybrid • Centennial, CO
Administrative and Support Services
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The Entry-Level IT Support Associate position at Expedient offers a unique opportunity for individuals looking to kick-start their IT careers. This role is designed for those who are eager to learn and grow within the IT field, providing comprehensive training and hands-on experience in various technical platforms. The position is based in the Centennial/Denver, CO data center and includes a hybrid work model, allowing for flexibility in work arrangements. The associate will be part of the Operations Support Center (OSC) team, focusing on client support and technical assistance while following strict security protocols.

  • Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc., and escalate more complex tickets as needed.
  • Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
  • Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
  • Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.
  • Some experience with IT and technology, which can include self-study, technical school, or work experience.
  • Excellent written and verbal communication skills.
  • Strong analytical and independent problem-solving skills.
  • Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
  • Must pass pre-employment screens.
  • Previous customer-service work experience.
  • Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
  • Three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday for preventive care.
  • Parental leave.
  • Top-tier medical, dental, and vision insurance at an affordable rate.
  • Disability and life insurance.
  • Wellness engagement opportunities.
  • 401(k) with a generous match.
  • Paid parking and other perks.
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