Entry Level Help Desk Support Technician

TeamLogic IT, Marietta, GA•Johns Creek, GA

2h•Onsite

About The Position

TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an early-career IT professional who is eager to grow technical skills while supporting small and mid-sized business clients in a fast-paced MSP environment. The Help Desk Support Technician serves as a first point of contact for client technical issues, delivering high-quality customer service while learning and applying TeamLogic IT standards, tools, and processes across Microsoft-based environments. This role requires on-site availability and local residence in Marietta, Kennesaw, or Acworth, Georgia.

Requirements

0–2 years of professional, academic, or internship experience in information technology
Foundational knowledge of:
Windows operating systems
Microsoft 365 applications
Basic networking concepts (TCP/IP, DNS, DHCP)
Strong customer service skills and professional communication abilities
Ability to follow documented procedures and manage multiple priorities
Willingness to learn and grow in a structured MSP environment
Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements
Valid driver’s license and reliable local transportation

Nice To Haves

Prior help desk or MSP experience
Exposure to Active Directory, Azure AD (Entra ID), or VPN tools
Entry-level certifications
Familiarity with ticketing systems such as Autotask, ConnectWise, or similar
Military or veteran experience is a plus

Responsibilities

Provide Tier 1 technical support to end users via phone, email, and remote support tools
Troubleshoot common workstation, application, printer, and connectivity issues
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Perform basic user account tasks such as password resets, MFA assistance, and new user setup
Install, configure, and support Windows and macOS workstations
Assist with device onboarding, imaging, and endpoint security deployment
Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
Escalate advanced or unresolved issues according to TeamLogic IT standards
Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
Assist senior technicians with networking tasks as assigned
Properly document and escalate complex network issues
Assist with endpoint patching, antivirus alerts, and security hygiene tasks
Follow TeamLogic IT security policies and client compliance requirements
Support vulnerability remediation activities under supervision
Accurately document all work performed in Autotask PSA
Maintain asset and configuration records
Contribute to internal documentation and knowledge base articles
Adhere to SLAs, change management, and operational procedures
Work closely with senior technicians and engineers
Participate in training, onboarding, and professional development
Support continuous service improvement initiatives