Entry Level Help Desk Support Specialist
TriStaff Group•Washington, DC
459d
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About The Position
The Entry Level Help Desk Support Specialist role is designed for individuals seeking to start their career in IT support. This position involves providing technical assistance and support to users across multiple agencies in a dynamic call center environment. The specialist will be responsible for troubleshooting technical issues, logging service requests, and maintaining knowledge articles to enhance service delivery. A strong emphasis is placed on customer service and collaboration with IT teams to ensure effective support and adherence to security policies.
