Entry Level - Field Service Engineer

IQVIA • Pittsburgh, PA

106d • $27 - $29

About The Position

Our Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for leading a team installing, updating, completing preventative maintenance and other services as needed for medical devices including infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry! This is a 100% travel position. Local, Regional and National travel required. Provide ongoing communication and customer support to on-site hospital staff. Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products. Conduct routine checks and records data from product tests after installation and configuration. Document and submit daily data while maintaining high standards of product support quality documentation. Full-time commitment requiring travel locally, regionally, and nationally. Assignment-based schedule with 40 hours commitment per week and overtime as needed. Complete other duties at the discretion of management.

Requirements

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience.
• 3-5 years field experience.
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills.
• Self-motivated individual who can work independently or collaboratively within a team.
• Strong time management and organizational skills to ensure on-time completion of project assignments.
• An active and unrestricted driver license, and a personal vehicle for local work-related assignments.
• Ability to sit and stand for long periods of time and lift up to 70 pounds.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status.
• Must have personal vehicle in good running condition for local travel assignments.
• Must be within 45 minutes - 1 hour of INTERNATIONAL or MAJOR AIRPORT.

Nice To Haves

• Background in biomedical, networking, military, or field-based technician roles.
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote.

Responsibilities

• Lead a team installing, updating, and completing preventative maintenance for medical devices.
• Deliver exceptional customer service to healthcare professionals.
• Provide ongoing communication and customer support to on-site hospital staff.
• Organize, test, and update medical devices.
• Install and configure hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Complete other duties at the discretion of management.

Benefits

• Potential base pay range of $27.00 - $29.00 per hour.
• Incentive plans, bonuses, and/or other forms of compensation may be offered.
• Range of health and welfare and/or other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees